RECEPTIONIST at Residents at the Heights LLC – Mesa, Arizona

Unhooked Recovery is seeking a friendly, organized Front Desk / Admissions Coordinator to support our outpatient, detox, and residential programs. This role is the first point of contact for clients, families, and referral partners.

Responsibilities include:

• Answering phones and managing referrals
  
• Scheduling intake appointments and coordinating admissions
  
• Verifying insurance and assisting with registration paperwork
  
• Providing excellent customer service while maintaining confidentiality
  
• Maintaining accurate admission and referral records
  
• Supporting a clean, welcoming front lobby
  

Qualifications:

• High school diploma or GED required
  
• 3+ years in behavioral health or healthcare preferred
  
• Experience with admissions, scheduling, and insurance verification preferred
  
• Strong communication, multitasking, and organizational skills
  
• Knowledge of HIPAA/42 CFR a plus
  
• CPR/First Aid (or ability to obtain)
  
• Bilingual preferred