Network Engineer III at PATH FORWARD IT LLC – Cincinnati OR Remote, Ohio

Network Engineer III
Location: Remote
Travel Required: Yes – up to 20%

The Network Engineer III will work as a member of the Network Team, primarily focusing on completing client network projects. This role is responsible for the initial configuration and installation of network hardware, as well as providing support following installation.

• Document all time daily (activities, projects, tickets) in the ticketing system at the time work is performed
  
• Ensure in-progress tickets are handed off before the end of shift
  
• Document new customer findings by creating or updating articles in IT Glue
  
• Analyze business requirements to develop network solutions
  
• Design, test, and inspect data communication systems
  
• Perform network capacity analysis and planning
  
• Assist in product solution evaluation and planning
  
• Install and configure network hardware (routers, switches, firewalls, wireless) following established standards
  
• Provide network support for client infrastructure and serve as escalation support for junior technical staff
  
• Participate in an on-call rotation
  
• Build client rapport during onsite assignments through in-person troubleshooting, site walkthroughs, FaceTime, and related activities
  
• Travel to client locations for evaluations and project work as assigned (up to 25–50%)
  

• Maintain established ticket SLAs as defined by the Manager
  
• Maintain established CSAT scores as defined by the Manager
  
• Follow established change approval processes
  
• Submit timesheets for the current week by end of shift on Friday
  
• Maintain established project timelines
  
• Verify and submit relevant documentation updates following projects
  
• Ensure all time and expenses are compliant with company policy
  
• Document all notes, meeting minutes, and customer communications in the company CRM and IT Glue, as appropriate
  

• Ticketing software for incident management and time allocation
  
• Advanced network troubleshooting skills, including DHCP, DNS, and circuit/ISP issues
  
• Proficiency with command-line tools and software used to diagnose network problems
  
• Advanced knowledge of Aruba wireless and switching
  
• Advanced knowledge of Palo Alto firewalls
  
• Documentation tools (IT Glue)
  
• Communication tools (Office and Teams)
  
• Additional software as assigned
  

• Ability to use hands to manipulate, handle, feel, and control items or equipment
  
• Ability to talk, hear, and see, and to read, write, and interpret written documents
  
• May occasionally lift and move objects weighing up to 25 pounds
  
• Must be able to meet these requirements with or without reasonable accommodation

Why Join Path Forward IT?

Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones.

A Team Environment Built for Growth

Joining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team.

You’ll enjoy the best of both worlds:

• The autonomy and client engagement typical of a local MSP
• The resources, support, and structure of a leading national IT services organization

A Unique Opportunity Through Blue Alliance

As a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.

Benefits of working at Path Forward IT:

• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision and dental insurance
• Life insurance and disability insurance
• Cell phone stipend
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

1. Entrepreneurial Culture
2. Fast-paced Flow, with a Variety of Projects
3. Collaborative Work Environment
4. Training & Certifications
5. Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, Path Forward IT, participate in E-Verify.