ASSISTANT MANAGER at Volo's Auto Supply – Ithaca, New York

Position Summary:
The Assistant Store Manager supports the Store Manager in overseeing daily operations at Volo’s Auto Supply (NAPA). This role is focused on helping manage customer relationships, supporting operational processes, and contributing to a high-performing, customer-first team. The Assistant Store Manager plays a key role in maintaining inventory accuracy, delivering outstanding service, and leading team members to uphold store performance and customer satisfaction.

Key Responsibilities:

Customer Support & Service:
- Assist in building and maintaining strong relationships with wholesale and retail customers.
- Support the store’s commitment to industry-leading customer service.
- Address customer concerns regarding product availability, pricing, and service with a positive, solution-oriented approach.
- Help identify new customer opportunities and support local outreach efforts.

Operational Support:
- Assist in managing inventory through accurate shipping/receiving processes and inventory adjustments.
- Help monitor store expenses and ensure operational efficiency.
- Maintain store appearance, merchandising, and organization standards.
- Step in for the Store Manager when needed, making decisions in the best interest of the business and customers.

Team Support & Development:
- Help onboard, train, and develop team members in store operations and customer service practices.
- Foster a team culture of accountability, collaboration, and positivity.
- Provide coaching and feedback to team members under the direction of the Store Manager.

Qualifications:
- Experience in retail or automotive industry, with supervisory or team lead responsibilities preferred.
- Strong interpersonal and customer service skills.
- Ability to learn and apply company systems, procedures, and product knowledge.
- Strong organizational skills and attention to detail.
- Valid driver’s license and ability to assist with store deliveries if required.

Preferred Qualifications:
- Automotive parts knowledge or familiarity with NAPA products is a plus.
- Experience in a fast-paced, customer-facing retail environment.