Sales Operations Specialist at AA Medical – Mokena, Illinois

About Mojo Medical

Mojo Medical is a provider of sustainable solutions to both the new and resale medical device equipment markets. Mojo Medical was founded in 2012 to help doctors and surgeons around the world access high quality pre-owned medical equipment at an affordable price. We are proud to consistently connect the world with life sustaining medical equipment and are constantly working towards even more growth.

Mojo Medical offers a variety of benefits to ensure that our employees feel supported and valued. Here’s a summary of what we offer:

-Unlimited PTO for exempt employees, so you can take the time you need to recharge and enjoy life outside of work.
-3 Floating Holidays
-9 observed holidays to spend time with loved ones and celebrate important occasions.
-Medical coverage with HSA and PPO options, so you can choose the plan that works best for you.
-FSA and HSA accounts, as well as dependent care FSA, to help you save on healthcare and dependent care expenses.
-Discounts on pet insurance to keep your furry friends healthy.
-Delta Dental and Delta Vision insurance offerings.
-Short term and long term disability coverage through Principal, to provide financial protection in case of unexpected events.
-EAP (employee assistance program) through Principal, to provide confidential support and resources for personal and work-related challenges.
-Pet friendly office in Mokena, to make your furry friends feel welcome and at home.
-4% 401(k) company match after 30 days

About the role

The Sales Operations Specialist communicates with the Sales and Warehouse teams to ensure optimal customer experience with AA Medical. The role focuses on supporting the company's sales team by managing, analyzing, and optimizing sales processes, data, and technology to increase efficiency and revenue. Through strong inter-departmental communication, collaboration and cooperation, the Sales Operations Specialist will elevate our culture and ensure AA Medical’s success.

What you'll do

• Serving as a point of contact for customers’ inquiries concerning order status, tracking information, product availability and shipping details.
• Manage all sales orders that are assigned to the Miami and Tekyard sales team.
• Coordinate with the warehouse and sales teams to confirm inventory availability, shipping timelines and resolve delays.
• Taking photos and videos of products and packaging to reduce returns (RMAs) and provide customers with expectations of their purchased product’s appearance and performance.
• Help assist with backorder and fulfillment delay reasons.
• Help assist the Miami warehouse team when needed with transfer orders and shipping product.
• Help assist the company's strategic decision on where to place your pricing relative to the average market price.
• Developing product knowledge to better assist our internal teams and our customers.
• Suggesting and implementing process enhancements for improved customer experience.
• Perform additional Sales Operations duties and help the Sales Team as needed.

Qualifications

• Bachelor degree preferred, but not required.
• Strong communication skills to support team efficiency.
• Advanced knowledge in Excel and CRM software.
• 3-5 years of experiences managing a sales funnel, territory management and optimizing sales performance.

• Relationship Focused. Our business is built on trusted partnerships. We are consultative advisors and problem solvers.

• Innovation Minded. We are creating something that has never been done before. We won’t settle for just good enough.

• Growth Driven. We are competitive and driven to be the best. Our agility allows us to “get big but, stay small.”

• Human Centered. We are an unconventional, high-energy team. Our culture is employee and mission focused.

• Tech Enabled. We use technology to be bigger, faster, and stronger.

• 401(k)

• Health, Vision, and Dental insurance

• Flexible schedule

• Generous PTO (Paid Time Off) and Holiday Calendar