Surgery Scheduler at Florida Eye Associates Inc – Melbourne, Florida

Are you passionate about patient care and excited to be part of a busy surgical practice? We are seeking an experienced, motivated, detail-oriented individual to fill the role of Surgery Scheduler at our Premier Ophthalmology practice.

• Assist patients with all aspects of pre-operative preparations to make their surgical experience as smooth as possible
• Acts as a liaison between the practice, the surgical facility, the physician and the patient.
• Schedules all patient surgeries to include pre-op and post-op appointments.
• Manage insurance verification
• Assist patients in filling out forms and collect fees such as co-pays, co-insurance, and any other monies due
• Ensure patients have proper medical clearance and pre-surgical testing as needed
• Ensure patient demographic and insurance information is complete and up to date
• Respond to questions from patients and/or family members in a caring and patient manner
• Must be able to accurately enter data into computer while talking with patients on the phone or in person
• Provide patient with any special instructions needed for their surgery or testing
• Reschedule appointments or recall patients if the doctor’s surgery schedule has changed

• Positive, outgoing, and enthusiastic personality with excellent customer service skills.
• Must respond to patient questions with kindness and caring.
• Good oral and written communication skills and proper grammar.
• Ability to maintain confidentiality of patient records
• Computer literate with the ability to learn and work in different software applications and accurately enter data into computer while communicating with patients.
• Experience using an EMR system, EMA a plus.
• Well organized multi-tasker with excellent attention to detail.
• Self-starter with the ability to work independently and as a team member.
• Ability to work under pressure with strict deadlines.
• Bi-lingual a plus.
• Ophthalmology surgery scheduling experience and knowledge helpful.