Behavioral Health Referral Specialist - PRN at Texas Health Resources – Arlington, Texas

Behavioral Health Referral Specialist - PRN

Bring your passion to THR so we are Better + Together

Work location: Texas Health Resources, 612 E. Lamar Arlington, TX 76011

Work hours: PRN (As Needed) Monday - Friday, 6:00AM-10:00PM and Saturday/Sunday 8:00AM - 8:00PM - 4 shift per month minimum requirement

Must be available for onboarding and training in person.

Education

• High School Diploma or Equivalent Required Or

• Associate's Degree Preferred

Experience

• 1 Year Customer Service Experience Required and

• 1 Year In a contact center environment, referral processing and scheduling experience and/or healthcare environment. Preferred and

• 1 Year Behavioral healthcare experience Preferred and

• 1 Year of clinic scheduling, referral navigation and benefit verification and insurance verification Preferred

What You Will Do

• Manages work time effectively and supports team in answering customer calls/contacts to meet service level goals.

• Process and complete scheduling of referrals as directed by referring provider, following department protocols and expectations.

• Utilizes exceptional customer service skills to communicate with patient, referring and service providers, and clinic staff to complete referrals accurately and expediently to minimize errors and reduce delays in care.

• Completion of patient registration including verification of benefits and patient estimates.

• Documents referral information in tracking program to be consistent with documentation in the EMR.

• Messaging leadership/referring provider/ or designated clinic staff any and all patient care related concerns or relevant information.

• Redirecting clinical conversations to clinical personnel.

• Provides quality customer service through effective communication skills and use of knowledge of THR Behavioral health Services.

• Continuously builds on knowledge base of THR behavioral health services, programs and marketing activities and strives to provide added value to each customer contact.

Additional perks of being a Texas Health employee

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits .

• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

• Strong Unit Based Council (UBC).

• A supportive, team environment with outstanding opportunities for growth.

Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we've won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

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Primary Location: Arlington
Job: Behavioral Health/Social Services
Organization: Texas Health Resources 612 E. Lamar TX 76011
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Schedule: Per Diem