Supervisor FEP (Supervisor, Patient Business Services) at Oregon Health & Science University – Portland, Oregon

Supervisor FEP (Supervisor, Patient Business Services)

US-OR-Portland

Requisition ID: 2026-38485
Position Category: Management/Supervisory
Job Type: Unclassified Administrative
Position Type: Regular Full-Time
Posting Department: Front End Processing
Posting Salary Range: $70,158 - $112,091 per year, with offer based on experience, education and internal equity
Posting FTE: 1.00
Posting Schedule: Monday - Friday
Posting Hours: Between 5:00am - 7:30pm
HR Mission: Central Services
Drug Testable: No
LinkedIn Job Code: LI-LP1

Department Overview

This position provides direct supervision, guidance and leadership for departmental activities for the effective and efficient use of personnel to accomplish company and departmental goals.

Function/Duties of Position

• Planning and developing departmental activities, including performance standards, workload distribution, trend analysis and alignment with organizational policies and procedures.
• Establishing and maintaining effective systems to provide departmental support in such activities as goal setting, payroll review, annual reviews and staffing levels.
• Monitoring overall departmental performance and transaction status, identifying areas of improvement and corrective actions needed.

• Communicating with staff and Manager to ensure efficient and effective department operations.

• Collaborating with OHSU departments, insurance companies, and patients to request information needed to complete account transactions, address urgent requests and/or resolve outstanding account issues.
• Coordinating activities, policies and procedures between internal departments.
• Utilization of reporting tools to identify trends and/or issues and problem resolution.
• Facilitate leadership and training opportunities for departmental staff including goal setting.
• Promote and implement LEAN processes.
• Other duties as assigned.

Required Qualifications

• High School Diploma or GED.
• Four years of experience in a medical billing environment.

• Extensive analytical skills and the ability to clearly communicate decisions, procedures and processes to a diverse group of people.

• Accurate data entry skills, ability to work with deadlines while remaining calm, flexible, and organized.

• Excellent communication, both written and verbal and listening skills.

• Able to use reason and logic to independently solve problems and to multi-task as needed.

• Proficiency with standard office equipment and software such as such as Microsoft Office, knowledge of Healthcare Information Systems.

Preferred Qualifications

• Associate’s degree in Business and/or Healthcare Administration or equivalent combination of education and experience.

• Two years of experience in a leadership position in a medical billing environment.

• Demonstrated progressive responsibility and development of leadership skills in a Healthcare environment.

• Two years of experience working in Epic, Prelude and Resolute.

Additional Details

Ability to work in the office or from home. Flexible schedule Monday - Friday during regular business hours between 5am - 7:30pm.

Benefits

• Healthcare for full-time employees covered 100% and 88% for dependents.

• $50K of term life insurance provided at no cost to the employee.

• Two separate above market pension plans to choose from.

• Paid time off - 208 hours per year, prorated for part-time.

• Extended illness bank - 64 hours per year, prorated for part-time.

• 9 paid holidays per year.

• Substantial Tri-Met and C-Tran discounts.

• Employee Assistance Program.

• Childcare service discounts.

• Tuition reimbursement.

• Employee discounts to local and major businesses.