Facility & Operations Manager at Fracht USA – Houston, Texas

POSITION OVERVIEW

The Facilities & Operations Manager is responsible for overseeing the overall management of facility operations and office administration, ensuring the building’s maintenance, safety, and functionality. This role leads vendor performance, manages the facility budget, and ensures efficient, high-quality office operations that support the business.

KNOWLEDGE SKILLS REQURED

Integrity

Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Flexibility

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Accountability

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

DUTIES AND RESPONSIBILITIES

Facility Operations & Maintenance

• Oversee the day-to-day operations of the building, ensuring all systems (HVAC, electrical, plumbing, etc.) are functioning efficiently
• Develop and implement preventive maintenance programs to minimize downtime and extend asset life
• Lead and coordinate repairs, renovations, and facility improvement projects
• Ensure a safe, clean, and fully operational work environment at all times

Financial Management & Budget Ownership

• Own and manage the annual facility operating budget (OPEX and CAPEX)
• Track, forecast, and report expenses against budget, identifying variances and implementing corrective actions
• Review and approve invoices, ensuring accuracy and cost control
• Identify and drive cost-saving initiatives and operational efficiencies
• Evaluate financial impact of projects, vendor contracts, and capital investments

Vendor & Contract Management

• Select, negotiate, and manage contracts with vendors and service providers
• Establish and monitor service level agreements (SLAs) to ensure quality and performance
• Conduct regular vendor performance reviews and resolve service issues proactively
• Ensure all vendor services align with company standards and budget expectations

Compliance, Safety & Risk Management

• Ensure full compliance with local regulations, safety standards, and building codes
• Conduct regular safety inspections and implement risk mitigation plans
• Maintain accurate records of inspections, certifications, and emergency procedures
• Oversee building security and emergency preparedness plans

Office Operations & Administration

• Oversee office administrative functions to ensure smooth day-to-day operations
• Establish and improve office procedures, communication protocols, and organizational systems
• Coordinate office services, meetings, events, and visitor management
• Maintain accurate records, contracts, and documentation in line with company policies

Reporting & Stakeholder Management

• Provide regular operational and financial reports to senior management
• Act as the primary point of contact for facility-related matters
• Partner with leadership to align facility operations with business needs
• Communicate updates, risks, and recommendations effective

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

• Bachelor’s degree in Business Administration, Facilities Management, Engineering, or a related field preferred
• Equivalent combination of education and relevant experience will be considered
• 5–8+ years of experience in facilities management, property management, or building operations
• Proven experience managing facility budgets, including expense tracking, forecasting, and cost control
• Demonstrated experience negotiating and managing vendor contracts and service agreements
• Experience overseeing commercial office environments or multi-tenant facilities
• Track record of managing facility projects (repairs, renovations, or improvements)

PHYSICAL REQUIREMENTS