Customer Retention Representative at Moxie Pest Control – Phoenix, Arizona

Customer Retention Expert Job Description Compensation: $21.00 – $22.00 per hour + Monthly Bonuses (up to $500) Benefits: 401(k) | Health, Dental & Vision Insurance | Employee Assistance Program | Employee Discount | Paid Time Off Job Type: Full-Time About the Opportunity Moxie Pest Control is booming in the Phoenix Valley, and we’re excited to welcome several new team members to our Retention team. We have an incredible group of kind, hardworking, upbeat people, and we’re thrilled to add another fun, positive person to our office. Our environment is energetic, supportive, and filled with personality — complete with office games, prizes, catered lunches, and a team that genuinely enjoys working together. As a Retention Expert, you’ll play a key role in strengthening customer relationships and ensuring our customers continue to feel valued, supported, and cared for. You’ll be empowered to make decisions that directly impact your career growth and the company’s success. Your first few months will include thorough training to help you become a retention “rock star.” All positions involve speaking with customers over the phone. What You’ll Do Customer Retention & Support ? Assist customers looking to make changes to their service agreements. ? Identify customer needs and offer solutions that promote satisfaction and retention. ? Help customers understand the value of their existing services. Communication & Outreach