Day Support Lead at 3MS Services LLC – Charlotte, North Carolina

About 3MS Services LLC

Founded in 2022, 3M’s Services LLC (Michelle’s Mindful Movements) is a mission-driven agency providing high-quality support to individuals with intellectual and developmental disabilities (IDD) and mental health diagnoses across North Carolina.

Inspired by the founder’s late sister, Tamara Michelle Martin, our company was built on a foundation of compassion, integrity, and purpose. Every service we provide is a reflection of our commitment to “Making the Impossible Possible” empowering individuals to live with dignity, independence, and opportunity.

Our motto, “Making the Impossible Possible,” is more than words — it’s how we approach every individual, every family, and every challenge. Whether it's residential support, respite care, peer support, or employment assistance, our team shows up with compassion, patience, and the drive to make a real difference.

At 3M’s Services LLC, we believe Day Support should be purposeful, engaging, and empowering for both the individuals we serve and the staff who support them. The Day Support Lead role is a meaningful opportunity to step into leadership while continuing to make a direct, hands-on impact every day.

This role offers:

• A clear leadership pathway within a growing Day Support program
• Hands-on impact supporting individuals in the community
• A supportive, mission-driven team environment
• The opportunity to grow with an organization expanding its Day Support services

Employment Type: Full-Time
Work Schedule: In-Office with Limited Local Travel
Reports To: Director of Day Support Services

The Day Support Lead is a supervisory-level position responsible for supporting the daily operations, staffing, and service delivery of Day Support Services in compliance with NCDHHS regulations and 3M’s Services LLC Policies and Procedures.

This role provides direct leadership to Day Support staff, supports community integration programming, and ensures individuals receive structured, person-centered services aligned with their Individual Support Plans (ISPs). The Day Support Lead works closely with the Director of Day Support Services to maintain operational excellence, staff engagement, and program quality.

• Support daily operations of Day Support Services to ensure smooth, safe, and structured programming.
• Implement daily schedules, service plans, and structured activities aligned with Individual Support Plans (ISPs).
• Ensure consistent delivery of person-centered, community-based services.
• Monitor program flow, transitions, engagement, and safety throughout the day.

• Assist in planning, coordinating, and leading structured community outings and activities.
• Ensure activities promote independence, social development, skill-building, and meaningful engagement.
• Establish positive relationships with community partners to expand activity opportunities.
• Ensure all outings comply with agency safety protocols and transportation standards.

• Provide day-to-day leadership, coaching, and direction to Day Support staff.
• Support staffing coordination, coverage, scheduling adjustments, and daily assignments.
• Serve as a role model for professionalism, accountability, and service excellence.
• Assist with onboarding, training reinforcement, and staff development initiatives.
• Support performance management through feedback, coaching, and corrective action in collaboration with leadership.

• Support accurate daily documentation and service records.
• Reinforce compliance with NCDHHS standards, service definitions, and internal policies.
• Assist leadership with quality assurance activities, audits, and corrective action planning.
• Identify operational or compliance risks and escalate appropriately.

• Communicate professionally and respectfully with individuals served, families, and interdisciplinary team members.
• Support resolution of service concerns and promote positive relationships.
• Maintain confidentiality and uphold ethical standards at all times.

• High School Diploma or equivalent required; Associate’s degree or higher preferred.
• Minimum 1 year of experience working directly with individuals with Intellectual and/or Developmental Disabilities (I/DD).
• Minimum 1 year of experience in Day Support or community-based services, including:
• • Community integration
  • Activity planning and coordination
  • Group programming
• Prior experience in a lead, senior DSP, mentor, or supervisory support role preferred.
• Strong communication, leadership, organization, and time-management skills.
• Ability to manage multiple priorities in a fast-paced, compliance-driven environment.
• Valid driver’s license and ability to transport individuals as required for community activities.

• In-office supervisory role with limited local travel.
• Active environment requiring engagement, leadership presence, and flexibility.
• Must be able to work within structured schedules, manage staff coordination, and respond to program needs.

If you’re ready to lead with purpose and help create meaningful days that truly matter, we’d love to hear from you.