Senior Technician at Easton Select Group – Bolton, Massachusetts

Focus
Provide advanced diagnostics and technical leadership while supporting the service team in the field.

Skills

• Deep technical expertise

• Strong problem-solving abilities

• High efficiency and attention to detail

• Leadership and team support

Responsibilities

• Handle complex repairs and escalated service call cases

• Perform advanced diagnostics to identify and resolve challenging issues

• Train, mentor, and support junior technicians

• Lead small projects or specialized service initiatives

• Provide feedback and recommendations to improve service processes and efficiency

• Serve as a technical resource and point of escalation for the field team

Growth Goal
Act as a technical expert and field Team Leader, supporting team development and service excellence.

Minimum Qualifications

• High school diploma or equivalent

• 4+ years of progressive service technician/trade experience

• Proven ability to diagnose and resolve complex technical issues independently

• Advanced knowledge of equipment, systems, and repair techniques relevant to the trade

• Demonstrated leadership or mentoring experience

• Strong communication skills with customers, technicians, and leadership

• Ability to lead small projects or specialized service efforts

• Strong commitment to safety compliance and best practices

• Valid driver’s license and acceptable driving record (if applicable)

• Ability to accurately document work and provide process improvement feedback

What We Offer:

• 9 paid holidays
• 40 hours Paid vacation
• 40 hours Sick time
• Employer-matched 401(k)
• Employer-paid life insurance
• Optional supplemental life insurance
• Medical, dental, and vision insurance plans

We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.