Patient Services Representative / Medical Assistant (PSR/MA) at MCHC Health Centers – Ukiah, California

Schedule: Monday-Friday 8am-5pm, Tuesday-Saturday 8am-5pm or Sunday-Thursday 8am-5pm

At MCHC Health Centers we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference.

About the Role

Be the welcoming face and a vital part of patient care at our clinic. The Patient Services Representative / Medical Assistant (PSR/MA) is a dynamic hybrid role that blends exceptional frontline customer service with hands-on clinical support. As the first point of contact, you’ll help set the tone for every patient experience while also stepping in to provide Medical Assistant coverage that keeps our clinical operations running smoothly.

This role is ideal for a flexible, team-oriented professional who thrives in a fast-paced environment and is passionate about delivering compassionate, high-quality care. If you enjoy variety in your work, value collaboration, and want to make a meaningful impact in your community every day, we want to meet you!

Key Responsibilities

Patient Services Representative (Primary)

• Welcome patients and visitors with professionalism, courtesy, and warmth
• Schedule and manage patient appointments, including follow-up visits
• Verify insurance eligibility and guide patients through financial assistance options
• Assist patients with registration, forms, and use of the patient portal
• Collect payments and maintain accurate financial records
• Maintain and update patient information in the Electronic Health Record (EHR)
• Ensure reception and waiting areas are clean, organized, and welcoming

Medical Assistant (As Needed)

• Welcome and prepare patients for visits, collecting vital signs and health information
• Assist providers with exams, procedures, and treatments within your scope of practice
• Administer medications and vaccines in accordance with provider orders and within the Medical Assistant scope of practice
• Perform routine tests (such as vision and hearing screenings) and assist with lab specimens
• Maintain accurate documentation using our Electronic Health Record (EHR) system
• Help manage prescription refill requests and medication reconciliations
• Provide clear patient education and support as directed by the provider

We Offer a Cadillac Benefits Package

• Medical, Dental, and Vision Insurance
• Paid Time off (PTO) and 8 Paid Holidays
• Life Insurance
• 401(k) with up to 4% Employer Match
• Flexible Spending Account (FSA)
• Eligible to apply for Loan Repayment Programs such as AHLRP
• Tuition Assistance (after 12 months of employment, up to $4,000/year)

Ready to Apply? Take the next step toward making a meaningful impact.

• High School Diploma or General Education Degree (GED)
• Graduation from an accredited Medical Assistant program
• Current Basic Life Support (BLS) certification

Preferred Qualifications

• Two or more years’ experience in healthcare, in a similar position or in another industry, in a customer service role
• Certified Medical Assistant (CMA)
• Bilingual, English/Spanish, fluent