PYP Lead Sales Retail Counter at Pick Your Part Auto Wrecking – Hesperia, California

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.

2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.

3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.

4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them

5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.

6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims

7. Assumes other duties as assigned

8. Vehicle Knowledge

Basic Qualifications

Education & Experience:

· To perform this job this job successfully, an individual must have a strong customer service background.

· Must be able to communicate effectively.

· High School or G.E.D. Equivalent preferred. College coursework desired.

· Prior automotive experience and knowledge of automotive parts preferred.

· Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities:

· Ability to establish priorities and demonstrate effective time-management skills.

· Must be able to work in a team oriented environment.

· Must be attentive to detail and ensure accuracy in work assignments.

· Must be able to communicate effectively with others.

· Must have strong problem-solving skills.

· Must have the flexibility to work variable schedules, including weekends.

Bilingual not a must but a Plus

Essential Physical Demands/Work Environment:

· Office environment, requires walking, standing, or sitting for several hours at time.

· Perform repetitive motion tasks on computer.

There will be other Job Duties