Customer Service and Scheduler at Distro – Mérida, Yucatán

Job Title: Scheduler Work Schedule Monday to Friday \u007C 8:00 AM – 5:00 PM (EST) On-call availability as required outside normal business hours

Position Summary The Scheduler is responsible for maintaining strong relationships between clients and caregivers while supporting the delivery of a “best in home care” experience. This role plays an integral part in matching caregivers with clients, ensuring referrals are handled accurately, and supporting scheduling, timekeeping, and administrative functions. The Scheduler must maintain a positive, professional demeanor and effectively multitask in a fast-paced office environment.

Core Competencies

Verbal Communication Adaptability Likability Customer Focus Decision Making / Judgment Organization Stress Management Resourcefulness

Key Responsibilities Verbal Communication

Answer incoming calls and respond to inquiries or messages in an upbeat and professional manner Communicate consistently with caregivers and clients to evaluate and support service delivery Serve as a liaison between caregivers and the Office Manager

Customer Focus

Respond promptly, courteously, and professionally to all client calls Receive and process referrals and inquiries regarding company programs and services

Adaptability

Assist with sales, marketing, and public relations efforts as needed Adjust priorities in response to scheduling changes and business needs

Decision Making / Judgment

Maintain integrity and professionalism in every interaction with caregivers and clients Demonstrate the ability to live and promote company vision, mission, and core values Solve problems and make sound decisions in a fast-paced environment

Organization

Schedule and coordinate day-to-day caregiver assignments Maintain accurate caregiver work records in ClearCare Ensure personnel files and documentation are current and complete

Stress Management

Perform on-call coordinator duties as required Maintain professionalism under pressure and during high-volume periods Effectively multitask in a high-functioning office environment

Likability

Interview, screen, and test applicants while providing a positive candidate experience Assist with recruiting, hiring, orientations, training, disciplinary actions, and in-service activities Work collaboratively as a team player within the office Relate to clients and caregivers with sensitivity to individual needs

Resourcefulness

Perform general office and clerical duties Support telephony system monitoring, timecard processing, and payroll-related tasks as needed Perform additional duties as assigned by the Operations Manager

Qualifications & Skills

High school diploma or equivalent required Minimum of two (2) years of business or office experience Basic office, computer, and organizational skills Excellent interpersonal and telephone communication skills Knowledge of common medical terminology preferred Ability to work independently and exercise sound judgment Ability to read, write, speak, and understand English as required for the role Flexibility to be available for on-call duty outside normal office hours

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