Front Office Supervisor at Dakota Dunes Resort – Saskatoon, Saskatchewan

Job Summary:

The Front Desk Supervisor will oversee the daily operations of the front desk department, ensuring exceptional guest service, efficient check-in/check-out process, and effective resolution of guest concerns. The ideal candidate will possess excellent communication skills, a strong leadership ability, and a passion for delivering outstanding hospitality experiences.

Responsibilities:

• Oversee the daily activities of front desk agents, including training and scheduling.
• Ensure a welcoming and efficient check-in and check-out experience for all guests.
• Address and resolve guest inquiries, complaints, and issues promptly and professionally.
• Motivate and mentor front desk staff to maintain high standards of guest service.
• Monitor front desk operations to ensure compliance with hotel policies and procedures.
• Implement improvements to enhance efficiency and guest satisfaction.
• Act as a liaison between guests and other departments to ensure guest needs are met
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
• Handle escalated guest complaints and emergencies with tact and professionalism
• Maintain accurate records of guest interactions, transactions, and incidents. Prepare and submit required reports to management

Qualifications:

• Associate or bachelor’s degree in hospitality management or related field preferred
• Minimum of 3 years work experience in front desk or guest services role in a hotel or resort setting with at least 2 years in a supervisory role
• Strong leadership and team management skills.
• Excellent verbal and written communication skills
• Proficient in using Opera and Microsoft Office
• Ability to handle difficult situations with professionalism and tact
• Strong organizational skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Availability to work varied shifts, including evenings, weekends, and holidays as needed.

Visa Requirements: Must be legally authorized to work in Canada. Dakota Dunes Resort is unable to assist candidates in obtaining Canadian work authorization.

Employment Equity Opportunity
This position is part of a dedicated employment equity initiative. We strongly encourage candidates from Whitecap Dakota Nation and other Indigenous communities—including First Nations, Métis, and Inuit—to apply. If you wish to be considered under this initiative, please self-identify in your application.

Our Commitment to Diversity, Inclusion & Reconciliation
At Dakota Dunes Resort, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

We acknowledge that we are on treaty land. These treaties serve to govern our relationships with Indigenous people. We come together today on Treaty 6 territory, which is the traditional territory of the Cree, Saulteaux, Stoney Nakota, Dakota peoples. We also acknowledge the traditional homeland of the Metis and honor their contributions.

It is important that we recognize that we all have benefits and responsibilities under these agreements. We acknowledge the harms and injustices of the past and present. We dedicate our efforts to working together in a spirit of collaboration and reconciliation. We are all treaty people.