Guest Services Representative at Rochester Regional Health – ROCHESTER, New York

STATUS: Part -Time

LOCATION: Unity Hospital

DEPARTMENT: Guest Services

SCHEDULE: Friday - Monday 2:30 pm -8:30 pm

Serves as point of entry contact person to welcome and assist patients and visitors to the Hospital. Provides superior customer service by modeling the mission and vision of Rochester Regional Health.

Key Responsibilities:
• Anticipate customer needs and deliver courteous, helpful, welcoming services to all who visit the Hospital.
• Register all visitors in CareConnect for those visiting patients.
• Responsible for answering phones, for general hospital information, patient information and/or transferring call to patient’s rooms.
• Assist patients and guests in navigating their stay. Escort guests to their destination if needed, providing wheelchair or other assistance as necessary.
• Assist guests by providing accurate and helpful connections and potential solutions within the hospital and throughout our local community.
• Deliver mail, packages and flowers as needed.
• Responsible for answering the department hotline.
• Serve as a point person of for questions and service recovery; coach, train and guide volunteers as needed.
• Collaborate with hospital departments to provide cohesive and seamless customer service experience.

Desired Attributes:
• Associates degree preferred, Excellent communication and computer skills.
• Able to demonstrate the ability to deliver excellent customer service both internally and
externally.
• Able to adapt quickly to change and multi-task simultaneously.
• Strong organizational and interpersonal skills.
• Able to work flexible schedule.

Minimum Qualifications:
N/A

Required Licensure/Certification Skills:
N/A

Job Category

Support Staff

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $16.75 - $18.91

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.