Hilton Garden Inn Baltimore White Marsh - Front Desk Agent at Aimbridge Hospitality – Baltimore, Maryland
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About This Position
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Youre the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
KEY SKILLS/RESPONSIBILITIES
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, youre all about making their stay unforgettable.
- Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether its chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, youre already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Guests can relax at the recently renovated Hilton Garden Inn White Marsh hotel in Baltimore, Maryland, 15 minutes from Martin State Airport and 30 minutes from Baltimore/Washington International Airport. Downtown Baltimore attractions and Baltimore Inner Harbor are just 20 minutes away. This White Marsh hotel is close to great shopping and entertainment at THE AVENUE at White Marsh or White Marsh Mall, with IKEA and iFLY indoor skydiving also nearby. Our hotel in Baltimore is perfect for all travelers. We offer spacious guest rooms with home comforts like 40-inch flat screen TVs, hospitality centers and complimentary WiFi. Choose a suite for extra space, with sitting area and sofa bed. Our White Marsh hotel with 6,000 sq. ft. of meeting space for up to 400 people. Guests can enjoy daily cooked-to-order breakfast or a delicious dinner in the Great American Grill restaurant. Our 24-hour Pavilion Pantry stocks snacks and ready-made meals. We also offer a heated indoor pool and whirlpool and a 24-hour fitness center.
Application deadline for Colorado positions: