BSS Systems Engineer at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a BSS Systems Engineer in the United States.

This role offers an exciting opportunity to work at the core of telecommunications systems, ensuring the seamless operation of business-critical platforms that support service delivery and billing. You will be responsible for designing, integrating, and maintaining Business Support Systems (BSS) that power customer experiences across multiple services. The position combines technical expertise with cross-functional collaboration, requiring a strong understanding of system architecture, APIs, and automation workflows. You will play a key role in optimizing system performance, improving data integrity, and enabling scalable operations. Working in a dynamic, technology-driven environment, you will contribute to continuous innovation and operational excellence. This is an ideal role for a systems-focused engineer who enjoys solving complex integration challenges and driving efficiency.

• Design, configure, and maintain BSS platforms including CRM, billing, provisioning, service activation, and product catalog systems.
• Integrate internal and third-party systems using APIs, webhooks, middleware, and scripting to ensure seamless data exchange and workflow automation.
• Automate service provisioning, activation, and billing processes for telecom services such as broadband, VoIP, and IPTV.
• Ensure data integrity and synchronization across CRM, billing, and network management systems.
• Troubleshoot and resolve system-level issues, coordinating with internal teams and external vendors as needed.
• Collaborate with cross-functional teams including finance, network engineering, operations, and customer experience to define and implement business workflows.
• Participate in system architecture design, release planning, and performance optimization initiatives.
• Maintain comprehensive system documentation, including workflows, data models, and change logs.
• Support user acceptance testing (UAT), system upgrades, and change control processes.
• Contribute to reporting and analytics initiatives by enabling data access for BI tools and ensuring cybersecurity compliance.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• 5+ years of experience working with BSS/OSS platforms in telecommunications or ISP environments.
• Strong knowledge of provisioning systems and platforms such as Salesforce, Netcracker, or similar tools.
• Experience with IP networking fundamentals including DHCP, RADIUS, and DNS.
• Proficiency in scripting and integrations using Python, Bash, SQL, and REST APIs.
• Solid understanding of data flows, ETL processes, and system integrations.
• Strong troubleshooting, analytical, and documentation skills.
• Excellent communication and collaboration skills with the ability to work across multiple teams and priorities.
• Nice to have: experience with OSS systems, network topology (PON, DOCSIS), containerization (Docker, Kubernetes), and TM Forum frameworks.

• Competitive salary ranging from $85,000 to $115,000 annually.
• Comprehensive health and dental insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Generous paid time off program.
• Company wellness initiatives to support employee well-being.
• Employer-paid short- and long-term disability coverage.
• Opportunities to work on innovative telecom systems and large-scale integrations.
• Collaborative work environment with opportunities for growth and skill development.
• Remote work flexibility with occasional travel as needed.