Senior Director, LTSS Program Operations at Jobgether – United States

Senior Director, LTSS Program Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director, LTSS Program Operations in the United States.This senior leadership role is focused on translating enterprise strategy into effective, scalable, and compliant LTSS (Long-Term Services and Supports) operations. The Senior Director will lead cross-functional initiatives to optimize workflows, implement process improvements, and drive operational excellence while ensuring regulatory compliance. This position offers the opportunity to influence organizational outcomes, improve member and staff experiences, and guide teams through change management efforts. Success in this role requires strategic vision, hands-on execution, and collaboration across multiple departments. The position is ideal for a results-oriented leader passionate about healthcare operations and process innovation.Accountabilities:

• Serve as the LTSS Process Subject Matter Expert, guiding process design to meet regulatory, operational, and stakeholder requirements
• Lead the planning, development, and deployment of new and revised LTSS workflows, ensuring adoption across departments
• Create detailed documentation, process maps, and e-manuals to support consistent operations
• Conduct operational assessments to identify inefficiencies, pain points, and compliance risks
• Optimize workflows using data insights, industry best practices, and stakeholder engagement
• Establish KPIs and feedback mechanisms to monitor performance and guide continuous improvement
• Lead change management strategies, ensuring stakeholders are informed, engaged, and prepared for transitions
• Supervise direct reports, including performance management, mentoring, and talent development
• Collaborate across departments to evaluate program effectiveness and drive improvements in member outcomes and staff performance

Requirements:

• Bachelors degree in healthcare or equivalent experience; advanced degrees preferred
• Minimum 5 years of progressive leadership experience in healthcare operations or program management
• 7+ years of operations or healthcare administration experience, with demonstrated ability to drive performance and process improvements
• Strong understanding of State and Federal Health Care Policies and Regulations
• Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint
• Proven ability to lead clinical redesign, reorganization, and performance improvement initiatives
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal, written, and interpersonal communication skills
• Experience in change management, conflict resolution, and team development
• Ability to function independently and collaboratively within an interdisciplinary team

Benefits:

• Competitive salary range: $135,600 $237,400 USD
• Eligibility for performance-based bonuses
• Comprehensive healthcare coverage including medical, dental, and vision
• Paid time off, holidays, and flexible work options
• Professional development, mentorship, and career growth opportunities
• Supportive and inclusive workplace culture focused on collaboration and excellence
• Opportunities to lead strategic initiatives and make a measurable impact on program outcomes

Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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