Clinical Resource Supervisor - Emergency Services at Berkshire Health Systems – Pittsfield, Massachusetts
Berkshire Health Systems
Pittsfield, Massachusetts, 01201, United States
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About This Position
Clinical Resource Supervisor - Emergency Services
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JOB SUMMARY
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The Clinical Resource Supervisor (CRS) plays a key leadership role in advancing patient care quality, staff development, and operational excellence across shifts. Working closely with the Administrative Director, this dynamic position provides real-time support to hospital teams, ensuring optimal patient flow, effective staffing, and a consistent high standard of care. The CRS strengthens engagement through visible leadership, rounding on staff and patients, mentoring nurses at the bedside, and supporting a superior patient experience.
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JOB REQUIREMENTS
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Experience:
- Five years of Emergency nursing experience.
- Teaching experience preferred.
- Leadership experience required.
- Experience with electronic medical record and clinical documentation systems required.
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Education:
- BSN required
- MSN preferred
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Licensure & Certifications:
- RN - Current RN License in MA
- CPR
- ACLS
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Experience:
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SKILLS & ABILITIES
- Knowledge of software applications (Outlook, Microsoft) required.
- Maintain professionalism and act as role model.
- Demonstrates leadership and communicates a strong work ethic and commitment toward service excellence.
- Excellent interpersonal skills; communicates effectively with patients, family members, physicians, senior leadership and staff.
- Well organized and able to prioritize a variety of complex assignments simultaneously. Meets deadlines in a timely manner.
- Demonstrates understanding of local, state and federal regulating agencies (DCF, DPH, TJC).
- Demonstrates dependability and transparency.
- Documented effectiveness in confronting problems and resolving conflict.
- Strong clinical knowledge, mentoring skills, and the ability to influence and inspire others.
- Proven problem-solving and communication skills in fast-paced environments.
- Flexibility to work a variable schedule including evenings, weekends and occasional nights.
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WORKING RELATIONSHIPS
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Title of position(s) supervised:
- RN's, LPN's, NA's, Unit Coordinators, Unit Assistants, sitters.
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Title of position(s) supervised:
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Job Location
Pittsfield, Massachusetts, 01201, United States
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