Front Office Associate at Clarity Behavioral Health – Lumberton, New Jersey

Who We Are

Clarity Behavioral Health is a clinician-founded outpatient mental health clinic serving individuals in the state of New Jersey. Our mission is to provide accessible, high quality care that addresses each of our clients individual needs. Our multidisciplinary team of prescribers and therapists offer mental health services, in-office and virtually, to patients of all ages.

About the Role

Clarity Behavioral Health is hiring! We’re looking for an Associate to join our Clinical Operations team. The Front Office Associate plays a key role in creating a welcoming environment for patients and a smooth operational workflow for the clinical team. This position supports patient appointment coordination, clinician scheduling, communication routing, and front desk operations to help maintain an organized, efficient, and patient-centered clinic environment.

Reporting to the Director of Clinical Operations in this role, you will:

• Support clinical operations and patient care coordination
• • Support the daily flow and organization of the clinical office.
  • Greet patients upon arrival and act as the primary contact for phone calls, emails, and patient portal messages.
  • Assist with scheduling patient appointments and coordinating visits from pharmaceutical representatives.
• Support administrative and communication functions
• • Monitor and manage clinician schedules to ensure accuracy and efficiency.
  • Coordinate meal ordering and logistics for pharmaceutical representative visits and office luncheons.
  • Track and route incoming communication, including faxes, emails, and messages, to the appropriate team members.
  • Facilitate timely and clear communication across clinical and administrative staff to support seamless operations.

What We Offer

• A Dynamic Environment: Join a fast-growing health clinic where you can make a meaningful impact.
• Leadership & Ownership: Take strong ownership of your work, enjoy mentorship opportunities, and access limitless leadership potential as we grow.
• Work-Life Balance: Enjoy flexible working hours
• Company-sponsored 401(k) retirement plan

Qualifications

• Ability to commute to office in Lumberton, NJ
• Completion of a high school diploma or GED
• Prior experience in a healthcare, wellness, or clinic front desk setting is strongly preferred.
• Familiarity with electronic medical records (EMRs), scheduling systems, or patient portal software (experience with IntakeQ is a plus).
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Warm, professional, and patient-centered mindset.

Clarity Behavioral Health is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.