Member Service Representative I at TUCOEMAS FEDERAL CREDIT UNION – Visalia, California
TUCOEMAS FEDERAL CREDIT UNION
Visalia, California, 93277, United States
Posted on
NewJob Function:Customer Service
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About This Position
Description:
Description
Requirements: Requirements
Description
- Accurately process teller transactions, such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, etc.
- Provides exceptional member service to all members
- The ability to work at any location as needed.
- Takes an active role in branch member service programs by greeting all members, learning their names, and meeting their banking needs by introducing credit union products and services.
- Go the ‘extra mile’ to build trust relationships, customer loyalty, and satisfaction.
- Supports the branch team to achieve service and benchmark goals.
- Participates in all assigned employee development programs in support of the Credit Union’s commitment to our values and mission.
- Resolves routine issues and directs complex issues to the appropriate management staff member.
- Balances currency, coins, and checks in cash at the end of shift and compares totaled amounts with data displayed on the core processing system; secures cash.
- Perform other duties and projects as assigned.
- Able to meet branch transaction and service benchmarks through goal attainment.
Requirements: Requirements
- High school degree or equivalent.
- Ability to be Bonded
- Minimum of one year of Hospitality Experience
- Ability to work Monday- Saturday between the hours of 8:30-6:15 at all branch locations.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
- Self-motivated and excellent communication skills
- Able to travel to cover other branches for training or staffing as needed.
- Prior banking and/or credit union experience is preferred.
- Experience with the core platform, Jack Henry, is preferred.
- Fluency in Spanish is a plus.
- Cash Handling experience is a plus.
- Ensures compliance with all safety, security, and compliance programs, including but not limited to BSA, AML, OFAC, Branch Security, and Safety.
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Job Location
Visalia, California, 93277, United States
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