Operations Manager at Simple Solutions Psychotherapy – Rancho Cucamonga, California

We are a company that focuses on treating the whole person. Our work is grounded in understanding the emotional, psychological, social, and practical factors that impact an individual’s well being. We believe effective care requires compassion, accountability, collaboration, and a commitment to meeting people where they are while supporting meaningful growth and long term stability. Our team works across departments to provide coordinated, ethical, and person centered services that prioritize dignity, respect, and quality care.

At Simple Solutions Psychotherapy we believe "It's SIMPLE people just make it complicated."

Job Summary
The Operations Manager is responsible for overseeing and improving day-to-day operations to ensure efficiency, high-quality client services, and meaningful social impact. This role executes the company’s strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation.

Supervisory Responsibilities

• Participate in the hiring, training, and development of departmental managers
• Organize, oversee, and support departmental workflows and schedules
• Conduct timely and constructive performance evaluations
• Address employee discipline and terminations in accordance with company policy
• Implement the CEO’s vision and strategic objectives at an operational level
• Lead, mentor, and train the management team
• Develop strategies for recruiting, training, and retaining high-performing staff

Key Duties and Responsibilities

• Establish and monitor quantitative and qualitative performance metrics (KPIs)
• Analyze and improve business processes and operational procedures
• Implement policies and procedures to improve daily operations
• Ensure safe, adequate, and compliant work environments
• Oversee multiple departments and ensure alignment with CEO-established goals
• Communicate new directives, policies, and procedures clearly to leadership and staff
• Improve customer satisfaction through operational enhancements
• Coordinate efforts across business office, clinical, and case management teams
• Promote a positive organizational image internally and externally
• Manage operational budgets and ensure fiscal accountability
• Collaborate with leadership to ensure smooth workflows and alignment

Required Skills and Abilities

• Strong understanding of business, finance, and operational practices
• Excellent verbal, written, and interpersonal communication skills
• Proven leadership, diplomacy, and people-management abilities
• Strong analytical, decision-making, and problem-solving skills
• Highly organized with strong attention to detail
• Proficiency in Microsoft Office Suite and operational software
• Experience with databases and project management tools
• Tech-savvy, with comfort using digital tools and emerging technologies

Education and Experience

• Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field preferred
• Minimum of 3–5 years of operations, office management, or administrative leadership experience
• Experience managing processes, workflows, and cross functional teams
• Experience in a fast growing or high change environment preferred
• Strong project management experience
• Demonstrated ability to lead teams and drive results
• Experience interpreting financial data and managing budgets

Physical Requirements

• Prolonged periods of sitting and working on a computer
• Regular use of phone, email, and video conferencing tools
• Ability to lift up to 15 pounds as needed

Other duties may be assigned, and responsibilities may change based on business needs.

The pay range for this role is:
99,182 - 109,842 USD per year(8350 Archibald Avenue)