Head Barista at Black Fox – Austin, Texas

Title: Head Barista

Function: Onsite, Tipped, Non-Except

Reports to: General Manager and Coffee Director

Uniform: Plain white or off white collared long-sleeve or short sleeve collared shirt, company apron, dark bottoms and closed toed shoes.

Requirements:

• The Head-Barista is required to be present in the cafe 5 days a week.
• Food handler’s license
• Be willing to work in all positions within the store
• Show full support of our systems, vision, and culture and lead by example during service
• Strong written and verbal communication skills
• Strong ability to multitask and stay focused on the task at hand
• Ability to engage in company events, meetings, and extracurricular activities as required
• Black Fox Coffee stores operate 7 days a week, so flexibility with scheduling is required
• Ability to stand and work in service for up to 10 hours a day
• Ability to squat, reach, bend, and lift up to 50 lbs unassisted
• Passion for providing an exceptional hospitality experience, guests above all else
• Ability to work quickly and efficiently with quality assurance being a constant focus
• Upbeat attitude and works well within a small team
• Ability to take direction, receive coaching and feedback, and strive to execute at a high level
• An enthusiastic love of coffee and food and willingness and ability to learn extensively about the products we serve
• Quality-focused, detail-oriented, and reliable
• Ability to read, write and converse in english at a conversation level during work times when communicating with english speaking guests and coworkers

Position Description:

As the Head Barista, you are stepping into a leadership role and acting as a representative of Black Fox Coffee Co.

In this position, you will be required to lead a team of baristas under the guidance of the Coffee Director and delegate minor tasks on a daily basis. On top of the day-to-day responsibilities of shift work in the cafe, you will be responsible for the ordering and waste management of all coffee-related goods - this includes both perishable and non-perishable items.

Due to the customer-facing nature of this role, you will be expected to show full support for our systems, vision, and culture and lead by example during service. This will include consistently speaking positively about the company and products to other staff and interacting with guests in a professional manner.

At Black Fox, we believe that no task is too small. You will often be required to take on a role of leadership in areas outside of the coffee program. For this, it is important that the Head Barista operates as a strong support to the Store Lead and takes on any shift lead responsibilities or other tasks when required. This line of support also extends to the Coffee Director's needs, helping to facilitate menu changes and develop Black Fox’s coffee program.

We are proud to have a team of extremely skilled and knowledgeable staff at Black Fox. As the face of the coffee department, the Head Barista will need to stay up-to-date with industry developments and attend regular tastings/training organized by the Coffee Director. You will be required to trial and train new hires to better understand our systems and processes, ensuring the safe and efficient use of all equipment. In addition, any inconsistencies with staff that cannot be resolved in service must be promptly fed back to Senior Management.

Presentation is integral to maintaining an elevated experience for our customers and showing that we are professionals in this field. As a senior representative of Black Fox, you will be expected to show up to work in clean, presentable clothing that falls within the guidelines of our strict dress code. You will be responsible for both the retail and bulk coffee displays and are expected to maintain their tidy and effective presentation.

Responsibilities:

In-Service:

• Lead the team of baristas with clear consideration of the Coffee Director's and General Managers expectations
• Lead drive bar flow, keeping within reason of Black Fox’s target order turn-around of 3 mins or less
• Allocate daily roles to the barista team that encourage efficiency and meet Black Fox’s quality expectations
• Maintain tidy and effective presentation of both the retail and bulk coffee displays
• Stock control and waste management of Perishable and Non-Perishable goods (see list)
• Maintain an orderly and clean coffee station per Texas DOH standards at all times
• Educate Black Fox’s internal team on new coffee arrivals and current offerings
• Assist in the training and trials of new/prospective hires in conjunction with Black Fox’s Trainer
• Dial-in new coffees on espresso/drip, staying within the strict guidelines of the Coffee Director and Trainer
• Assist in the development of 2-3 new seasonal beverages in collaboration with the Coffee Director
• Maintain regular calibration and necessary cleaning of all coffee-related equipment
• Ensure daily checklists/task sheets are followed and kept up-to-date in conjunction with the Cafe General Manager
• Assist the General Manager with upkeep and management of the store room in alignment with DOH standards
• Act as shift lead when the General Manager is not present.
• Provide an elevated and professional experience for all Black Fox customers

Administration:

• Manage coffee and beverage costs against agreed KPIs – Beverage COGS 19%
• Ordering of Perishable and Non-Perishable goods
• Support the General Manager in ordering, inventory, stock controls, and waste management
• Liaise with the Coffee Director and Trainer regularly to discuss their expectations of Black Fox’s internal coffee program
• Produce up-to-date, printed coffee menus and retail pricing as necessary
• Post detailed Coffee Updates to Slack in preparation for the days you will not be present in the cafe
• Manage and correctly categorize invoices for coffee-related goods
• Complete EOM Stock-take of coffee-related goods in conjunction with the General Manager
• Partake in the interview process of prospective applicants, when required
• Inform the internal Black Fox team of upcoming events and training organized by the Coffee Director and Trainer
• Flag any maintenance issues and potential service flaws with the General Manager
• Identify when ongoing training of the team or individuals is required and provide feedback to Black Fox’s Trainer
• Ensure that any internal conflict involving staff, if unable to resolve independently, is reported to Senior Management promptly

This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.