Sr. Quality Engineer at Wilsonart – Fletcher, North Carolina

Wilsonart
Position Title: Sr. Quality Engineer

Description

• Lead efforts to reduce internal defects, scrap, rework, and customer complaints by driving root cause problem solving, corrective and preventive actions, process audits, and quality improvement initiatives.

• Work closely with operations, engineering, maintenance, and support teams toidentifyrisks early, improve process capability, and strengthen quality at the source throughout the plant.

• Use data, trend analysis, and structured problem solving to create sustainable improvements that improve both product quality and customer satisfaction

• Lead customer quality performance by driving prompt response, investigation, and resolution of customer complaints, claims, and product issues.

• Partner with internal teams toidentifyrecurring customer issues and implement permanent corrective actions to prevent repeat failures.

• Lead plant efforts to improve internal quality performance by reducing defects, scrap, rework, and process variation.

• Drive a proactive quality approach focused on prevention, early detection, and process control rather than reactive inspection.

• Oversee product audits, in-process checks, and finished goods quality processes to ensure products meet specifications before shipment.

• Lead root cause analysis, corrective action, and preventive action activities for quality issues, non-conformances, and process deviations.

• Use data, audits, and observations toidentifyrisks early and drive actions before issuesimpactthe customer.

• Facilitate cross-functional quality improvement projects that support plant goals for quality, service, and cost.

• Develop and lead the quality team through coaching, training, performance management, and technical support.

• Maintain and improve the Quality Management System and support customer, regulatory, and internal audits.

• Bachelors degree in Engineeringor related field preferred.

• Minimum4+ years of experience in quality, manufacturing, or process improvement leadership roles.

• Prior experience leading customer quality, internal quality systems, and defect reduction initiatives in a manufacturing environment.

• At least 3 years ofpeopleleadership experience, with proven ability to coach, develop, and lead teams.

• Strong knowledge of quality systems, audits, inspections, root cause analysis, and corrective/preventive action processes.

• Strong analytical, troubleshooting, communication, and cross-functional collaboration skills.

• Customer-focused, proactive, organized, and results-oriented with the ability to manage multiple priorities in a fast-paced manufacturing environment.

Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.