Care Administration Officer at Dovida – Central Queensland Mc, Queensland

Are you passionate about making a real difference in peoples lives? Are you looking for a role where compassion, connection, and purpose come together?

At Dovida, were seeking a compassionate and detail-oriented Care Administration Officer to join our vibrant team. Were looking for someone who leads with empathy, thrives on organisation, and is driven to grow while delivering exceptional support to clients and the care team.

About the Role:

As a Care Administration Officer, you will play a key role in supporting our Care Management team to deliver outstanding, client-centred care. Youll balance administration, client coordination, and relationship-building while ensuring every client receives personalised support to live independently at home.

Based in our Birkdale and Springwood Offices, you will support a local client base throughout metro south Brisbane and Redlands.

Why You'll Love Working With Us:

• Make a meaningful impact in the lives of seniors and their families through a rewarding career
• Be part of a company that truly values care, growth, and your contributions
• Enjoy a supportive and inclusive team environment with opportunities to develop your skills
• Access great benefits including the Employee Assistance Program and on-site parking
• Birthday Day Off + Monthly Massages!

What Youll Be Doing:

• Support Care Managers in delivering client-centred care that promotes independence and dignity at home Assist with onboarding new clients and maintaining strong relationships with existing clients and their families
• Manage and maintain accurate client documentation across CRM systems and platforms
• Respond to phone and email enquiries with professionalism, warmth, and efficiency
• Follow up on client leads and referrals, providing a consultative and caring approach to service recommendations Assist with scheduling and matching appropriate Caregivers to clients
• Collaborate with internal teams and external stakeholders to ensure seamless service delivery
• Build strong community connections and act as a trusted resource for aged care support

About you:

• A highly organised professional with strong attention to detail and the ability to manage competing priorities
• A compassionate communicator who builds trust easily and genuinely enjoys helping others Experience in administration, customer service, or aged care (desirable)
• Knowledge of aged care or Home Care Packages / Support at Home (desirable)
• Confident using technology including CRM systems and Microsoft Office (Excel, Word, Outlook)
• A proactive team player who can also work independently and take ownership of their role
• Demonstrates integrity, discretion, and sound judgement in all interactions
• Motivated to learn, grow, and continuously improve

About Dovida

Dovida is a national leader in person-centred home care. We offer services ranging from companionship and personal care to transport, domestic assistance, and medication support.

Our mission is simple yet powerful: to uplift and empower people by placing them at the heart of everything we do.

Australian Work Rights Required

Applicants must hold permanent rights to work in Australia with no restrictions.

Ready to Join Us?

Click Apply Now or submit your resume and cover letter highlighting why you're the perfect fit for this rewarding role.

#li-onsite

#s-dni