Concierge Front Desk - Santa Monica, CA at LAZ Parking California, LLC – Santa Monica, California

Job Summary: The Residential Concierge is responsible for delivering exceptional service to residents of a luxury residential property. This role involves managing daily operations, addressing resident requests, and providing personalized assistance to enhance the living experience within the community.

Key Responsibilities:

Guest Services:

• Greet residents and their guests warmly, creating a welcoming atmosphere.
• Assist with the check-in and orientation of new residents, providing information about building amenities and services.
• Will cover valets for breaks, busy days and/or staff shortage.

Personalized Assistance:

• Anticipate residents' needs and provide tailored recommendations for dining, entertainment, and local attractions.
• Coordinate and manage special requests, such as event planning and other requests as needed.

Administrative Duties:

• Maintain an organized front desk area and ensure all resident inquiries are logged and addressed promptly.
• Oversee package and mail deliveries, ensuring secure and timely distribution to residents.
• Manage reservations for amenities such as the fitness center, rooftop terrace, or event spaces.

Communication:

• Serve as the primary point of contact for residents, fostering open communication and addressing any concerns or feedback.
• Collaborate with maintenance, housekeeping, and security teams to ensure smooth operations and prompt response to resident needs.

Qualifications:

• Education: High school diploma required; a degree in hospitality management or a related field is preferred.
• Experience: Previous experience in a luxury hospitality or residential concierge role is highly desirable.
• MUST have Valid Drivers License (at least 2yrs)

Skills:

• Customer Service: Exceptional interpersonal skills and a passion for delivering high-quality service.
• Problem-Solving: Strong ability to anticipate needs and resolve issues efficiently.
• Communication: Excellent verbal and written communication skills; ability to interact with a diverse clientele.
• Multitasking: Ability to manage multiple requests simultaneously in a fast-paced environment.
• Technology: Proficient in using property management software and basic office equipment.

Working Conditions:

• Schedule: Must be available to work flexible hours, including weekends and holidays, as required by operational needs.

Benefits:

• Hourly Rate $22.00 an hr.
• ConciergeTeam Atmosphere
• Growth Opportunities
• Pay Activ On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Free company uniform

Physical Requirements:

• Willingness to work in the elements heat, wind, rain, etc.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt; non-tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

LAZ Parking Participates in E-Verify