Director, CX Platform & Data Strategy at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, CX Platform & Data Strategy in the United States.

This role is responsible for leading the strategy, implementation, and evolution of customer experience (CX) platforms and data capabilities, enabling enterprise-wide insights and action. The Director will unify CX analytics, journey mapping, and Voice of Customer data to drive business decisions and optimize customer outcomes. Operating at the intersection of data science, analytics, and CX strategy, this leader will ensure platforms are actionable, insights are interpretable, and decisions are informed by both customer and business priorities. This hands-on position requires collaboration across analytics, engineering, and executive teams, with a focus on delivering measurable impact at scale. The role is fully remote and offers the opportunity to influence the design and execution of transformative CX initiatives.

• Own and evolve the CX technology and data backbone, ensuring analytics, platforms, and data science operate as a coherent capability.
• Lead strategy and execution for CX platforms, including Voice of Customer, journey analytics, and closed-loop action.
• Partner with analysts, data scientists, and engineers to shape analytical approaches, validate models, and translate complex data into actionable insights.
• Ensure CX data quality, integration, and governance across structured and unstructured sources while aligning with enterprise data architecture.
• Deliver agentic CX implementations that unify VOC signals and democratize insights across teams.
• Provide executive decision support, prioritizing actions that drive customer and business outcomes.

Requirements:

• Bachelor’s degree required; degree in analytics, data science, or related field preferred.
• 8+ years of experience in CX platforms, analytics, or data strategy.
• Proven experience with agentic CX delivery, translating customer insights into operational decisions.
• Deep familiarity with CX platforms, journey analytics tools, and applied data science concepts.
• Strong ability to translate complex data into actionable insights that inform business and CX decisions.
• Hands-on experience leading cross-functional teams in platform strategy, analytics, and data governance.

Benefits:

• Competitive salary range: $137,500 – $182,000 USD per year.
• Performance-based incentives and restricted stock units as part of total compensation.
• Comprehensive benefits package including medical, dental, vision, and HSA contributions.
• Dependent care FSA match and uncapped paid time off.
• Paid parental leave and 401(k) with company match.
• Wellness programs, gym and fitness reimbursement, personal and healthcare financial literacy programs.
• Ongoing education and tuition assistance programs.
• Flexible, fully remote work environment.