Director, Account Management, Upmarket at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Account Management, Upmarket in the United States.

This leadership role is responsible for building and scaling the Upmarket Account Management organization, driving customer retention, expansion, and value realization across Commercial and Enterprise segments. The Director will lead a team of managers, defining account management methodologies, coaching high-performing teams, and creating repeatable processes to consistently exceed retention and expansion goals. This position offers a strategic and hands-on environment where collaboration with cross-functional teams—including Customer Success, Product, Marketing, and Operations—is key. Candidates will have the opportunity to shape account management practices, influence company-wide revenue strategy, and engage directly with enterprise customers to ensure measurable business impact.

• Build and lead a high-performing Upmarket Account Management team focused on customer value, retention, and expansion.
• Develop account management strategies, playbooks, and repeatable methodologies to drive growth and retention metrics.
• Hire, coach, and mentor managers to achieve individual and team KPIs, including expansion pipeline generation and net retention.
• Partner with cross-functional teams to represent customer needs and influence product, marketing, and operational initiatives.
• Deliver accurate forecasts on retention and expansion performance while ensuring accountability across the team.
• Drive adoption of best practices in account planning, portfolio prioritization, renewal risk management, and value-based customer expansion.
• Represent the organization at customer meetings and industry events, fostering strong client relationships.

Requirements:

• 10+ years of customer-facing experience with at least 5 years managing post-sales teams in a SaaS environment.
• 2+ years managing frontline managers and leading teams serving commercial and enterprise customers.
• Proven track record of achieving revenue retention and expansion targets in North America.
• Strong executive presence with the ability to build relationships across organizational levels.
• Analytical, data-driven decision-making skills with a collaborative mindset.
• Experience in a fast-paced startup or growth-stage SaaS company is highly desirable.
• Passion for customer success and cybersecurity or related technology domains.
• Must be authorized to work in the U.S. without current or future employer sponsorship.

Benefits:

• Competitive base salary range of $350,000 – $380,000 plus equity opportunities.
• Comprehensive medical, dental, and vision coverage, with most employee-only premiums fully covered.
• 16 weeks paid parental leave for all new parents.
• Health and wellness stipends, remote workspace, internet, and cellphone support.
• Matching 401(k) contributions with immediate vesting.
• Flexible PTO policy plus 80 hours of sick time and 11 company-paid holidays.
• Access to virtual team-building activities, lunch & learns, and company-wide events.
• Opportunities for career growth, mentorship, and leadership development in a collaborative environment.