Senior Customer Success Manager at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in United States.

This role is a strategic, customer-facing position focused on driving long-term value, retention, and growth across a portfolio of high-impact enterprise accounts. You will serve as a trusted advisor, partnering closely with customers to ensure successful adoption and measurable outcomes from complex solutions. Working cross-functionally with internal teams, you will influence product direction, optimize customer journeys, and elevate the overall client experience. The position combines relationship management, data-driven decision-making, and operational excellence in a fast-paced, innovative environment. You will also play a key role in shaping customer success strategies, mentoring peers, and scaling best practices. This is an ideal opportunity for a proactive leader who thrives on delivering impact and building strong, lasting partnerships.

• Manage and grow a portfolio of strategic accounts, ensuring high levels of customer satisfaction, retention, and expansion
• Act as the primary point of contact and trusted advisor, guiding customers toward achieving their business objectives
• Lead executive business reviews and success planning sessions to demonstrate value and identify growth opportunities
• Monitor account health through structured engagement plans, risk identification, and proactive mitigation strategies
• Collaborate with cross-functional teams (e.g., product, support, channel management) to resolve issues and enhance customer outcomes
• Deliver customer insights and feedback to internal stakeholders to influence product development and service improvements
• Develop and refine scalable customer success playbooks, processes, and reporting frameworks
• Mentor junior team members and contribute to the development of a high-performing customer success organization
• Advocate for customer needs internally, ensuring alignment across teams and continuous improvement of the customer experience

• Bachelor’s degree required; advanced degree preferred
• 7+ years of experience in Customer Success, Account Management, or Strategic Partnerships, ideally in a SaaS or B2B/B2B2C environment
• Proven ability to manage complex enterprise accounts and drive retention and revenue growth
• Strong executive presence with experience engaging senior stakeholders and leading strategic discussions
• Demonstrated success in renewals, expansions, and delivering high customer satisfaction in high-touch environments
• Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango) and data-driven reporting
• Ability to navigate ambiguity and drive continuous improvement in a dynamic environment
• Excellent collaboration, communication, and stakeholder management skills
• Experience in healthcare, health tech, or regulated industries is a plus
• Willingness to travel occasionally for client engagements and team collaboration

• Competitive salary ranging from $135,000 to $165,000, based on experience and qualifications
• Performance-based bonus program tied to individual and company success
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with company match and vesting schedule
• Health Savings Account (HSA) with company contributions for eligible plans
• Company-paid life insurance, disability coverage, and additional protection benefits
• Generous paid time off, including vacation, holidays, and sick leave
• Employee Assistance Program and wellness support
• Annual continuing education budget to support professional development
• Flexible, remote-first work environment promoting work-life balance
• Access to additional voluntary benefits such as FSA and supplemental insurance options