Front Desk Manager at RB Hospitality – Neenah, Wisconsin

The Best Western Premier Bridgewood Resort Hotel & Conference Center is currently seeking a qualified, motivated, and hospitality-driven individual to join our team as Front Desk Manager.

If you are passionate about guest service, enjoy leading a team, and thrive in a fast-paced hotel environment, we would love to hear from you!

About Us:
Locally owned and operated, the Best Western Premier Bridgewood Resort Hotel & Conference Center is a premier destination in the Fox Cities, known for exceptional service, outstanding cuisine, and a supportive, growth-focused workplace culture.
We take pride in investing in our team members and giving back to the community we serve.

Join us and become part of a team that values excellence, professionalism, teamwork, and community.

Team Member Perks:

• Team Member Swim Days: Enjoy the hotel's pools and hot tubs with family and friends during designated team swim times.
• Daily Use of Hotel Fitness Center: Stay active with free daily access to our fitness center.
• Discounted Hotel Stays: Get exclusive rate at Best Westerns worldwide, including a discount for Friends & Family at many locations.
• Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to three guests.
• Aflac Supplemental Insurance: Available for both full-time and part-time team members.
• Paid Time Off: Earned after one year of employment for those averaging 20 hours or more a week.
• 401K Retirement Account: Start saving with your very first paycheck. Potential to qualify for Company Match after 1-year.
• Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members.

Position Description:

The Front Desk Manager is responsible for overseeing the daily operations of the Front Desk team, with a strong focus on exceptional guest service, team leadership, revenue performance, and cost control.
This role leads the Front Desk team in delivering outstanding guest experiences that contribute to strong guest satisfaction scores, including Medallia results related to Front Office operations.

The ideal candidate will be a hands-on leader who is organized, service-focused, and able to balance administrative responsibilities with active floor presence and Front Desk coverage as needed.

Full-Time: 40-50 hours per week

Salaried position: $45,000 - $65,000 annually

Key Responsibilities:
This is a general guideline; additional duties may be assigned:

• Oversee daily Front Desk operations, including guest check-in/check-out, reservations, and guest inquiries
• Lead the Front Office team in delivering exceptional guest service and maintaining high guest satisfaction scores
• Assist in achieving monthly and annual occupancy, revenue, and RevPAR goals
• Train, coach, supervise, schedule, and mentor Front Desk team members
• Manage payroll and department supply expenses to meet budgeted cost-per-room goals
• Serve as the primary point of contact for guest concerns related to Front Office operations
• Schedule Shuttle Drivers and Weekend Security Guards
• Monitor and maintain Front Desk inventory, supplies, and equipment
• Oversee Sundry Store inventory, purchasing, and pricing
• Ensure team members are trained on hotel policies, procedures, and service standards
• Promote the Best Western Rewards Program and support team enrollment goals
• Collaborate with the Group Rooms Revenue Manager to effectively manage group blocks, rates, and reservations
• Foster a positive, professional Front Desk culture built on pride, teamwork, attentiveness, and friendliness
• Balance time between management duties and working Front Desk shifts as needed

Qualifications:

• Previous leadership experience in the hospitality industry required, preferably in a hotel Front Office or similar management role
• Strong leadership, organizational, and problem-solving skills
• Ability to motivate, coach, and develop a team
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency in hotel management systems and Microsoft Office
• Flexible schedule, including availability for nights, weekends, and holidays as needed

If you are ready to take the next step in your hospitality leadership career and join a locally owned team that values service, teamwork, and growth, we encourage you to apply.

We look forward to hearing from you!