Caregiver Support Specialist at Bristol Elder Services Inc – Fall River, Massachusetts

Caregiver Support Specialist $28.58/hour

Position Summary: This position’s primary role is conducting initial assessments of caregivers’ needs and providing ongoing support to caregivers in compliance with the Executive Office of Aging & Independence (AGE) and agency guidelines. This position will also provide back-up support to the Home Care Department with initial intakes as needed.

Principal Accountabilities:

Caregiver Support/Assistance

• Provides personal assistance in connecting caregivers with resources and services

• Provides one-on-one counseling, coaching, and case-management

• Conducts caregiver assessments and develops caregiver actions plans

• Facilitates family meetings

• Maximizes service options available

• Maintains a list of local resources including support groups, memory cafés, and gatherings

• Connects caregivers to other community resources as needed (e.g., professional counseling

Training/Education

• Identifies, refers, and/or coordinates and facilitates caregiver training in group settings or for

individuals

• Utilizes evidence-based programs (e.g., Powerful Tools for Caregivers) and other programs

viewed as successful for maximum benefit to caregivers.

Support Group

• Makes referrals to community support groups operated outside of the ASAP

• Assists existing or new support groups with logistics, content, materials, etc.

Information Services/Outreach

• Builds relationships with local service providers, employers, and community groups

• Conducts caregiver informational sessions in the community, e.g., at Councils on Aging, public

and private workplaces, etc.

• Promotes caregiver outreach using a broad range of local contacts and media

• Distributes caregiver information and materials to community locations, e.g., libraries,

community centers, fairs, faith communities, etc.

Home Care Department Support

• Completes initial intakes based on regulatory guidelines.
• Determines eligibility for programs.
• Develop appropriate service plans that meet consumer choice and budget guidelines.
• Partners with vendors to implement home care services.
• Assists consumers with problem solving and makes referrals as needed.
• Screens for public benefits and assists with referrals and applications as needed.
• Document phone calls, visits, and all activity in accordance with AGE and agency requirements.
• Maintains caregiver and consumer records accurately and within the mandated timeframe.
• Communicate with case management staff upon a case transfer.

Qualifications:

Education: Bachelor’s degree in human services or related discipline preferred.

Experience: Work with elder population, understanding family dynamics.

Special Skills/Knowledge: Excellent oral and written communications skills, ability to effectively relate to a wide variety of personalities, strong assessment skills, basic computer skills, demonstrated organizational and time management skills, ability to multi-task and work in a fast-paced, high volume work environment. Driver’s license and reliable transportation required.

•This job description is intended to be general, will evolve over time, and is subject to periodic updating.

This job description does not constitute a written or implied contract of employment.

AA/EOE M/F/D/V