Operations Manager at FeedMe Hospitality Restaurant Group – Lynnwood, Washington

Description: About Feedme Hospitality & Restaurant Group:Feedme Hospitality & Restaurant Group is a family-owned company that prides itself on providing a cohesive and team-oriented environment. Our mission is an exceptional experience executed through amazing food, attentive service and kind people. We are a hospitality, catering and restaurant group that feeds the soul. We are committed to providing a positive, collaborative work environment that invests in the growth of our leaders and encourages all to always be learning.Feedme Hospitality & Restaurant Group employees are trustworthy, generous and others focused. We exude a positive and open mindset, demonstrated by choosing to focus on opportunities rather than obstacles. If you have a can-do attitude, a sense of humor, a passion for hospitality, a naturally curious personality, and a habit of assuming positive intent, this is the perfect gig for you!Position Summary:The role of Operations Manager is responsible for supporting and assisting with operations within Feedme HRGs Restaurant, Catering, and Concessions Portfolio. Report to Chief Operating Officer, partnering with Chief Business Officer, and Director of Operations to deliver value through well designed and executed initiatives. This position requires someone with extensive multi-unit, high-volume experience, deep culinary and food safety knowledge, a love of team building, demonstrates a desire to continue growing both professionally and personally, and is eager to lead. They work with each location’s leadership team to accomplish service and financial goals. This is a hands-on, entrepreneurial team looking for someone to take the lead on operations and help grow the Operations Businesses. This position requires consistent initiative, excellent communication, strong administrative and organizational skills as well as a strong culinary background.
Essential Functions:Required Knowledge Base
Financial Responsibilities

• Maintain real-time understanding of each location’s performance and assist with ongoing action plans for attaining specific financial goals.
• Work with Finance Team to review sales, labor and COGs figures on a weekly basis comparing budget, last week and previous years.
• Understand our financial tools, and assist with training the field on said tools.
• Help identify opportunities to grow sales: operational improvements, sales initiatives, marketing opportunities.

Administrative Responsibilities

• Monitor employee schedules for all locations, identify fluctuations and alert COO.
• Assist with proper time keeping procedures (clocking in, out, breaks)
• Assist with payroll processes for all locations, with support from Finance Team.
• Assist with key food cost functions with support of Director of Operations and COO.
• Review invoices for accuracy and pricing.
• Ensure proper ordering procedures, waste and spoilage, product handling and production, proper portioning, equipment maintenance, inventory procedures are being used at all units.
• Maintain company email and correspondence in a professional, clear, and effective manner.
• Be the point of contact for operations- focused IT challenges (POS, Timekeeping, etc.)

People Development Responsibilities

• Maintain “open door” policy with all employees.
• Work with Human Resources to assist with compliant practices associated with hiring, performance management and termination processes across locations.
• Work with Human Resources to maintain a consistent pulse on employee performance, staying proactive to address challenges and acknowledge development opportunities.
• Assist with employee training and development including creation and maintenance of training materials and SOPs.
• Identify performance conversations needed in units, and alert COO and HR.
• Training Leads to assist in store operations in the absence of GM presence.
• Supporting the staff training in new restaurant openings
• Report performance issues to Human Resources and C-Suite as needed.

Service/Operational Responsibilities

• Provide consistent, reliable, and inspirational leadership to the team.
• Monitor service standards during store visits, identifying performance challenges and reporting them to COO and HR, as needed.
• Ensure all Standard Operating Procedures fulfill Feedme standards of service and that standards are communicated company wide.
• Monitor food quality standards through line checks and quality control inspections to ensure adherence to recipes, food specs, proper food handling, proper sanitation procedures.
• Ensure proper sanitation standards are being met in accordance with local Department of Health guidelines.
• Assist with equipment maintenance and repairs across locations.
• Reinforce performance goals per location and assure that the staff performance during service is successful, professional, and meeting all standards set forth by the company.
• Support operational planning and execution of all new location openings.
• Assist C-suite with other projects as assigned.
• Travel throughout the Greater Seattle area is required.
• In partnership with Senior Leadership, provide audit results to highlight best practices and opportunities as well as next steps for the location leadership.
• Effectively communicate and coordinate between Operations Team, location leadership and support center resources.
• Coordinates resources to achieve project goals.
• Working with Chief Business Officer, Chief Operating Officer, and Director of Operations, to lend expertise on matters related to initiatives and project management
• Provides on the spot and ad hoc business analysis to leadership or other business partners, as needed.
• Support new company initiatives and offer solutions to risk opportunities that may be incurred.
• Support Concessions, Catering, and Special Events, as needed and requested.
• Complete all other duties as assigned.

Why we love working at Feedme Hospitality:

• We offer Medical, Dental, and Vision to eligible employees working at least 25+ hours per week.
• All employees are eligible to enroll in FSA, Dependent FSA, Commuter Benefits, Accident Insurance, and Voluntary Life Insurance.
• Paid Sick Leave – 1 hour accrued for every 40 hours worked.
• We post schedules 14+ days in advance.
• Dining Discounts.
• We are closed on Thanksgiving, Christmas Eve, Christmas Day, and New Year's Day.
• We use industry-leading tools such as Toast, RASI, Canva, 7Shifts, Triple Seat, and Open Table.

Requirements: Qualifications:

To perform this job successfully, an individual must be able to perform each essential function from the list above satisfactorily.

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Requirements:

The physical requirements listed are representative of those that must be met by an employee to successfully perform the essential functions and key responsibilities of this position. Work conditions in certain areas of the businesses can be hot, cold, wet, slippery and/or noisy.

Frequent walking (up to 12 hours), including climbing up and down stairs is required. Ability to sit, stand, walk, climb stairs, bend, lift, twist, kneel, crouch, crawl, pull, push, carry, grasp, reach and stoop as needed, sometimes for extended periods, and to occasionally lift and carry heavy items up to 50 pounds (may be aided).

Required Competencies:

• Highly developed sense of ownership, responsibility, and commitment to quality.
• Proven ability to manage multiple tasks, shifting deadlines, and project management.
• Adept problem solver and with a passion for identifying anomalies in hospitality, restaurant, retail, and catering environment.
• An investigative mind, strong business acumen and problem-solving skills with the ability to anticipate issues and think through solutions.
• Self-motivated, organized, and ability to effectively multitask and manage multiple priorities at the same time.
• Strong communication skills, ability to effectively communicate across various audiences.
• Strong analytical skills and detail oriented with the ability to summarize, draw conclusions with data and intelligence and solve problems.
• Possess good business judgment and strong decision-making skills.
• Solid written and verbal communication skills; strong presentation skills.
• Ability to be flexible and adapt to changing priorities.
• Ability to function in a self-directed work environment with minimal oversight.
• Possess a high level of maturity, discretion, tact, judgment, and ability to maintain confidentiality.
• Proficiency in all management aspects in the food and beverage industry.
• Proficient in budget, forecast, and overall restaurant and catering financials, including experience with setting strategy, and demonstrated success.
• Strong background in service development, evaluation, and training.
• Strong self- management skills: ability to plan and organize, to handle high volume workload with multiple competing priorities and to use time efficiently.
• Excellent organization and time management abilities.
• Set example for others by demonstration of core values.
• Maintain the highest standards of confidentiality and professionalism.
• Ability to allocate resources in a cost-conscious environment.
• Skilled in critical thinking and problem solving with the ability to identify issues and mobilize available resources to eliminate project bottlenecks.
• Superb communication and listening skills with the ability to communicate in English, both verbally and in writing.
• Proficient in: Microsoft Office/Excel, Toast, Open Table, 7shifts
• Strong beverage knowledge including craft cocktails, wine, and craft beers.
• Culinary background preferred.

Minimum Qualifications:

• Bachelor’s degree in hotel, food and beverage or hospitality management or related industry experience preferred.
• 10 plus years’ experience in restaurant, catering or hotel food and beverage leadership role.
• 5-10 years Chef/Management responsibility experience, field and corporate experience preferred.
• Demonstrated experience managing a multi-unit operation.
• Highly skilled in identifying, cultivating, recruiting, and developing talent.
• Passionate about guest and employee experience and energized by innovating creative that engages both.
• A collaborative, cross-departmental, team player.
• Demonstrated ability to successfully navigate relationships independently branded concepts.
• Experience in a wide range of food and beverage environments, including quick service, fast casual, fine dining, catering and events.
• Position is office based in tandem with work within each of our locations.
• Ability to communicate in second language, preferably Spanish.