Manager of Career Center at SAN DIEGO WORKFORCE PARTNERSHIP INC – San Diego, California

The San Diego Workforce Partnership is the leader for innovative workforce solutions in San Diego County. We fund and deliver job training programs that enable all job seekers to develop the skills and knowledge needed for in-demand careers. Our vision is that every business in our region has access to a skilled workforce and every job seeker has access to meaningful employment. We seek to earn trust and inspire growth in every action we take.

Position Summary

Reporting to the Director of Career Centers, the Manager of Career Center is responsible for performance management with a focus on oversight and optimal service delivery of an assigned workforce development Career Center. This role supervises a career center staff team implementing State of California WIOA-funded public assistance and workforce development services. This position proactively monitors and oversees career center staff ensuring the accountability of programmatic performance. This position ensures program compliance, exceeding performance goals, and the continuous improvement of customer satisfaction. Workforce development services include recruitment of eligible participants, completion of enrollment procedures, career counseling, job search support, placement in non-subsidized and subsidized wage employment, job development activities, supportive assistance, and other financial services/resources. This position requires communication and collaboration with internal programmatic services, governmental agencies, co-located partners, community partners, and business partners.

Essential Functions    

1. Manage, coordinate, and oversee workforce development team members in person and virtually utilizing various communications systems, and portals.
2. Manage and implement staff hiring, onboarding, training, engagement, performance reviews and corrective actions in collaboration with People & Culture and the Director of Career Centers.
3. Continuously assess team dynamics, structure, and skills to develop optimal service delivery.
4. Provide a detailed implementation plan to achieve successful performance outcomes.
5. Ensure team surpass set targets for enrollments, client plans, training, supportive services, meaningful placements, and client satisfaction.
6. Analyze and evaluate data trends as they relate to achieving and exceeding assigned performance standards.
7. Enhance systems and structures to continuously measure and improve program performance, efficiency, and quality.
8. Collaborate with operations and interdepartmental teams to ensure compliance, optimal client experience, and integrity of program delivery.
9. Provide staff technical and programmatic training on CalJobs, Expanded Subsidized Employment, CalFresh Employment & Training, Workforce Investment, and Opportunity Act, and other federal, state, and local programs.
10. Manages career center risks, while prioritizing and safeguarding the best interests and assets of the organization, its reputation, and its integrity.
11. Maintains accountability for SDWP programs implementation through the Career Center, including asset controls, policies, procedures, regulations, and legislation.
12. Manage and monitor performance within budget, ensuring all spending goals are met appropriately.
13. Support and coordinate communications for client training, technical assistance, job fairs, and partnership meetings.
14. Implement collaborative and partnership services to integrate a shared service delivery model.
15. Work with funded subrecipients to support the development of client-centric career training and placement opportunities.
16. Demonstrate work ethic and integrity while striving for service excellence.
17. Perform other related duties as assigned.

Job Requirements  

• Bachelor’s degree in office administration, business administration or related field.
• Three to five (3-5) years’ management experience.
• Three to five (3-5) years’ supporting public assistance case management program implementation.
• Knowledge of WIOA, workforce development, and/or career center services.
• Knowledge of CalJOBS, or similar institutional CRM systems.
• Ability to work independently and as a member of various teams.
• Strong organizational, problem solving, and analytical skills; able to manager priorities and workflow.
• Excellent verbal and written communication skills with advanced interpersonal skills.
• Ability to work effectively with a diversity of individuals at all organizational levels.
• Demonstrated ability to plan, organize projects, and the ability to make sound and timely decisions.
• Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint.

Fundamental Requirements

• Master’s degree in office or business administration.
• Working knowledge of Social Security Benefits and State Employment Services.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• An empathetic, person-centered approach to case management.
• Certification(s) in conflict management, motivational interviewing, trauma-informed care and/or social-emotional learning.
• Previous work in Salesforce, eForm, or other client relations management tools.

Our Values 

Collaboration:  

Engaging in inclusive, respectful relationships among colleagues, customers and community that foster the achievement of shared goals. 

Excellence:  

Driving quality, innovation and measurable outcomes through a customer-centered focus and a high-performance culture. 

Stewardship:  

Strategic, efficient, effective use of resources to meet the evolving needs of our customers and community with the highest levels of integrity. 

Inclusion:  

Taking responsibility for creating a culture where everyone is welcomed, heard, valued and empowered to fully participate and reach their full potential.  

Equity:  

Prioritizing those who have been systemically denied opportunity through policies, priorities, practices, and behaviors that result in access to opportunity for ALL colleagues, customers, and communities. 

We Love to Take Care of Our Workforce Associates–

We offer a great work environment, a culture that values individuality and inclusion, collaborative and innovative teams, and a competitive pay and benefits package. Our benefits include: PTO, PTO sell-back program, generous employer-paid benefits (platinum plans), company-paid learning and professional development program, pension plan and 457 retirement plan additional employee wellness. Compensation for this position ranges from $88,386-$120,808.

In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at San Diego Workforce Partnership, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer generous benefits and retirement plans.

At the Workforce Partnership, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, and the work that we do in the communities we serve. We are proud to be an equal opportunity workplace for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Auxiliary aids and services are available upon request to individuals with disabilities.

San Diego Workforce Partnership is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.