Customer Support Voice process in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Voice Process Associate in India.

This role offers an opportunity to join a fast-paced customer service environment where you will interact directly with customers through inbound and outbound voice support. You will be responsible for addressing queries, providing product and service information, and ensuring a smooth and positive customer experience. The position also involves handling outbound calls for promotions, product awareness, and customer engagement. It is a target-driven yet service-oriented role that requires strong communication and persuasion skills. You will work in a dynamic, rotational shift setup, contributing to customer satisfaction and business growth. This is an excellent opportunity for freshers or early-career professionals looking to build a strong foundation in customer-facing roles within a structured corporate environment.

• Handle inbound and outbound customer calls to provide information, resolve queries, and ensure a positive customer experience.
• Support customers with product details, service information, and issue resolution in a clear and professional manner.
• Conduct outbound calls for promotions, sales pitches, and customer engagement initiatives.
• Maintain accurate records of customer interactions and update systems as per process requirements.
• Follow communication scripts and guidelines while ensuring a natural and customer-friendly approach.
• Collaborate with internal teams to escalate and resolve complex customer issues when needed.
• Work in rotational shifts while maintaining service quality and adherence to performance targets.

• Any graduate (fresher or with up to 11 months of experience) eligible to apply.
• Strong English communication skills (spoken, written, and comprehension).
• Good interpersonal and convincing abilities with a customer-first mindset.
• Basic comfort with handling outbound and inbound voice processes.
• Ability to work in rotational shifts and adapt to a fast-paced environment.
• Positive attitude, willingness to learn, and ability to handle customer interactions professionally.
• Strong listening skills and ability to follow structured processes.

• Direct company payroll employment
• PF and ESI benefits
• Performance-based incentives
• Telephonic interview process
• Opportunity to work in a leading multinational IT services environment
• Structured training and skill development for customer support roles
• Exposure to corporate customer service operations
• Career growth opportunities in voice and support functions