Senior Salesforce & Fullstack Engineer (Cloud Communications) in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Salesforce & Fullstack Engineer (Cloud Communications) in Brazil.

This is a highly specialized engineering role focused on building next-generation, AI-powered customer communication platforms that unify CRM, telephony, and cloud services. You will work at the intersection of Salesforce Service Cloud, AWS Connect, and modern fullstack development to deliver seamless omnichannel customer experiences. The role combines deep technical ownership with solution design, requiring you to bridge frontend, backend, CRM, and cloud infrastructure layers. You will contribute to building real-time, intelligent contact center systems powered by AI, automation, and event-driven architectures. Working closely with international stakeholders, you will help define customer journey strategies and translate them into scalable technical solutions. This is a high-impact position where engineering excellence directly shapes how global customers interact with support systems.

• Design and implement omnichannel customer experience solutions integrating Salesforce Service Cloud and AWS Connect to enable unified voice and digital interactions.
• Develop and maintain telephony integrations, including CTI systems, contact flows, and real-time synchronization between CRM and cloud communication systems.
• Build and support fullstack applications using modern JavaScript frameworks and backend technologies to enhance agent and customer experiences.
• Implement AI-driven capabilities using tools such as Salesforce Agentforce and AWS services (e.g., Lex, Polly) to enable intelligent routing and automation.
• Architect and optimize cloud infrastructure components, including AWS Lambda functions and API-driven services supporting contact center operations.
• Collaborate with global stakeholders to define customer journey strategies and translate them into scalable technical solutions.
• Document system architecture, integration flows, and operational procedures to ensure long-term maintainability and reliability.
• Act as a technical bridge across Salesforce, web, and DevOps teams, supporting best practices in cloud communications engineering.

Requirements:

• 5+ years of experience in Salesforce development, with strong expertise in Service Cloud and Salesforce Flow.
• 3+ years of fullstack development experience using modern frameworks such as React, Angular, or Vue.js, and backend technologies like Node.js, Python, or Java.
• At least 2 years of hands-on experience with AWS Connect or similar cloud-based contact center platforms.
• Strong knowledge of APIs, REST, and WebSockets for real-time system integrations.
• Experience implementing AI-powered customer service solutions, including chatbots, LLM integrations, or automation tools.
• Strong understanding of Service Cloud Voice, CTI architecture, and CRM-telephony integration patterns.
• Fluent English communication skills, with the ability to engage directly with international stakeholders.
• Strong problem-solving mindset with the ability to debug complex distributed systems across multiple layers.
• Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
• Preferred: Salesforce certifications (Service Cloud Consultant, Platform Developer II), AWS certifications, or Agentforce specialization.
• Preferred: Experience with CI/CD pipelines, Infrastructure as Code, and Agile development environments.

Benefits:

• Competitive compensation aligned with experience and market standards.
• Remote-friendly and flexible work arrangements.
• Opportunity to work on cutting-edge AI, cloud, and omnichannel communication technologies.
• Exposure to international clients and large-scale enterprise projects.
• Career development opportunities in a global engineering organization.
• Inclusive and diverse work culture focused on innovation and collaboration.
• Access to continuous learning, certifications, and technical upskilling opportunities.