TREATMENT COORDINATOR at B. Deirmenjian DDS Inc. – Los Angeles, California

We are seeking a motivated and patient-focused Dental Treatment Coordinator to join our team. This role is ideal for someone who enjoys helping patients understand their treatment options and guiding them toward care in a supportive and professional environment. If you are confident, organized, and passionate about delivering an exceptional patient experience, we would love to meet you. Two positions open: Torrance and Los Angeles.

The Dental Treatment Coordinator plays a key role in helping patients understand and move forward with recommended dental care. This position is responsible for presenting treatment plans, discussing financial options, and ensuring a smooth, supportive patient experience from diagnosis to scheduling.

The ideal candidate is confident, organized, patient-focused, and skilled in communication—able to guide patients through their care with clarity and empathy.

Key Responsibilities:

• Treatment Presentation
• Clearly explain recommended treatment plans in a simple, patient-friendly manner
• Review clinical findings and reinforce the doctor’s recommendations
• Answer patient questions with confidence and clarity
• Help patients understand the value and importance of treatment

Financial Coordination

• Present fees and review all financial options (cash, in-house plans, third-party financing solutions)
• Help patients choose the most manageable and cost-effective option
• Verify insurance benefits and provide accurate estimates (if applicable)
• Discuss payment expectations and office policies

Case Acceptance

• Guide patients toward making informed decisions about their care
• Address concerns or hesitations with empathy and professionalism
• Maintain a positive, solution-oriented approach
• Follow up on unscheduled treatment plans

Scheduling & Coordination

• Schedule treatment appointments efficiently based on clinical priorities
• Coordinate with clinical team to ensure proper time allocation
• Manage pending treatment reports and reactivation efforts

Patient Experience

• Provide a warm, supportive, and professional experience
• Build trust and long-term relationships with patients
• Ensure patients feel informed, comfortable, and confident in their decisions
• Administrative Duties
• Maintain accurate patient records and treatment notes
• Track case acceptance and production goals
• Assist with front office responsibilities as needed

Qualifications

• Previous dental office experience required (treatment coordination preferred)
• Strong understanding of dental procedures and terminology
• Knowledge of insurance verification and breakdowns
• Experience presenting financial options and discussing fees
• Knowledge of HMO/PPO/DentiCal Payers
• Proficiency in dental software systems (eg Dentrix, Eaglesoft, Open Dental, etc.)

Skills & Competencies

• Excellent communication and interpersonal skills
• Confident and professional presentation ability
• Strong organizational and time management skills
• Ability to handle sensitive financial conversations with empathy
• Detail-oriented with strong follow-through
• Team-oriented with a positive attitude

Work Environment

• Fast-paced dental office setting
• Requires multitasking and frequent patient interaction
• Collaboration with doctors, assistants, and front office team

Pay: $23.00 - $26.00 per hour plus bonus