Medical Scheduler at Foothills Neurology P C – Phoenix, Arizona

Are you looking for a dynamic team to join—one that’s redefining what’s possible in neurological care?

We are looking for passionate professionals to join us on that journey. Our team operates at the intersection of innovation, compassion, and clinical excellence, working together to better understand, diagnose, and treat complex neurological conditions.

In our fast-evolving environment, collaboration is at the core of everything we do. Physicians, specialists, and support staff come together to share knowledge, challenge ideas, and continuously improve patient outcomes.

We embrace new technologies, value diverse perspectives, and foster a culture where curiosity and critical thinking drive progress.

If you’re driven by purpose, committed to patient-centered care, and eager to grow within a forward-thinking neurology team, you’ll find a place here where your expertise can make a meaningful impact every day.

This position is a Full-Time. Monday - Friday, 8am - 5pm, In-Office.

Administrative Functions

• Provide exceptional customer service by ensuring patients feel supported, informed, and prepared
• Manage high call-volume patient interaction, remaining available or on calls/messages 90% of the workday
• Handle telephone calls, voicemails, and electronic messaging systems efficiently and professionally
• Navigate multiple systems simultaneously while maintaining accuracy and speed
• Independently create and schedule patient appointments within the electronic medical record for a complex, multi-provider medical practice
• Gather and enter accurate patient demographics to assess the nature of the request and determine appropriate appointment availability
• Apply Foothills Neurology scheduling criteria and clinical requirements to ensure proper appointment type and provider selection
• Advise patients on co-payments, referral/authorization requirements, and any preparation needed for their visit or procedure
• Collect and verify all guarantor and insurance information to help assess patient eligibility
• Communicate effectively with patients, referring physicians, allied health staff, customers, and family members

Personality & Service Requirements

• Maintain a cheery, helpful, patient-centered demeanor at all times
• Demonstrate a strong commitment to making patients feel cared for, informed, and prepared
• Uphold customer-service excellence as the #1 priority in every interaction

Qualifications:

• Experience In high-volume call center environment
• Athena EHR preferred
• Ability to juggle multiple priorities in fast-paced environment

Employee Benefits Overview

Join our team and enjoy a comprehensive benefits package designed to support your health, well-being, and financial security:

Health and Wellness Benefits

Medical Insurance: Comprehensive coverage to help you manage your healthcare needs.

Dental Insurance: Preventive, basic, and major services covered to keep your smile healthy.

Vision Insurance: Coverage for eye exams, glasses, and contact lenses to maintain clear vision.

Disability Insurance

Long-Term Disability: Financial protection in case of extended illness or injury.

Short-Term Disability: Provides income replacement for a limited time during recovery from a temporary disability.

Critical Care Insurance

Financial support in the event of critical illnesses, allowing you to focus on recovery without financial stress.

Flexible Spending Account (FSA) Pre-tax savings for eligible healthcare expenses, giving you more control over your healthcare budget.

Health Savings Account (HSA)

A tax-advantaged savings account for qualified medical expenses, paired with high-deductible health plans.

Employee Assistance Program (EAP)

Confidential support for personal or work-related challenges, including counseling and resources.

Retirement Benefits

401(k) Plan with Employer Match: Save for your future with a robust retirement plan, enhanced by employer contributions.

Paid Time Off

Paid Holidays: Enjoy paid time off for designated holidays.

Paid Time Off (PTO): Accrued leave to use for vacation, personal time, or illness, promoting a healthy work-life balance.