Customer Success Analyst at Distro – Barranquilla

Company: Distro (distro.io)

Location: Remote (South America)

Experience: Minimum 2+ years in Customer Success

Language Requirement: Full professional fluency in English (written and spoken)

About Distro:

• Distro is a modern hiring and recruitment platform designed to help staffing teams and employers source, evaluate, and place talent faster and smarter.

• Our platform serves enterprise and mid-market clients to manage high-volume hiring workflows, ensuring recruitment is seamless, efficient, and data-driven.

Role Overview:

• Position: Customer Success Analyst

• Location: South America (Remote)

• You'll be the primary client contact, ensuring customers realize full value from the Distro platform.

• Role requires speed, critical thinking, empathy, and precise communication.

• Perfect English fluency is required to support a global client base.

Key Responsibilities:

• Manage a portfolio of enterprise and mid-market accounts as a trusted advisor.

• Drive customer retention and uncover opportunities to expand services within existing accounts.

• Guide clients through technical onboarding and integration of Distro into their HR tech stack.

• Anticipate and solve client issues proactively to maintain excellent user experience.

• Communicate clearly and professionally, supporting clients through platform updates and workflow improvements.

• Collaborate with engineering and product teams to convert customer feedback into platform enhancements.

Qualifications:

• Minimum 2 years in Customer Success or Account Management.

• Experience in HR technology, recruitment, or staffing is a strong plus.

• Familiarity with Applicant Tracking Systems (ATS) and hiring workflows.

• Exceptional English skills, capable of leading meetings and drafting complex documents.

• Tech-savvy with the ability to troubleshoot software and explain technical concepts to non-technical users.

• Highly organized, able to work independently in a remote and fast-paced environment.

Why Join Distro?

• Work with a high-performing team in a remote-first culture valuing clean systems and human-centered communication.

• Play a key role in scaling a platform transforming the hiring process for companies.

• Enjoy flexibility and contribute remotely from South America.

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