Senior Network Operations Engineer at Megaport – Brisbane, California

This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand.

Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.

• A senior representative within the Network Operations Engineering team
• Support the Capacity Management function
• Participate in network procurement activities to ensure compliance with approved design standards
• Identify and lead network redesign initiatives to optimise performance and cost
• Manage assigned network projects end-to-end
• Host regular BAU, project, and capacity planning meetings
• Provide weekly, monthly, quarterly, and annual reporting on network performance and growth
• Review and approve scripts and programmes used in network projects
• Perform carrier and vendor analysis
• Train and mentor Operations Engineers within the team
• Support the operation and maintenance of Megaport’s next-generation network
• Lead resolution of major network and Layer 3 customer incidents
• Document all work in Megaport’s OSS/BSS systems
• Ensure appropriate monitoring is implemented across all network equipment
• Maintain strong technical relationships with vendors and internal engineering teams
• Provide escalation support to the Network Operations Centre, Sales, Deployment, and other business units
• Deliver technical summaries of proposed, planned, and completed work
• Evaluate, test, and certify new network hardware, systems, and software
• Develop and deliver training to Network Operations staff
• Collaborate with Engineering on network enhancement initiatives

• Passionate about technology and solving complex problems
• Strong work ethic with a commitment to continuous improvement
• Focused on delivering a high-quality end-user experience
• Proven experience in network incident resolution, mitigation, deployment, and maintenance
• Production experience with IS-IS, BGP, MPLS Traffic Engineering, and MPLS Layer 2/3 VPNs
• Production experience operating optical networks, particularly with DWDM and ROADM systems
• Hands-on experience with Juniper and Cisco hardware platforms
• Experience with the Opengear platform for out-of-band management
• Experience managing network hardware installations and single-mode fibre patching in third-party data centres
• Familiarity with Linux and scripting in Perl or Python (highly regarded)
• Proactive, self-motivated, and highly organised
• Excellent attention to detail and time management skills
• Able to work effectively in dynamic environments
• Comfortable working autonomously and as part of a remote team

• Flexible working environment – a remote-first culture with coworking options available
• Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program
• Health and wellness support – through a wellness allowance and employee wellbeing initiatives
• Comprehensive learning support – generous study and training allowance plus paid study leave
• Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes
• Motivated, inclusive team – work alongside industry experts and fresh talent
• Recognition programs – celebrate achievements with our Legend and Kudos award

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