Racket Pro at JUF Operations LLC – Fajardo
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About This Position
Join the Discovery family, where quality and service are at the heart of everything we do!
This role will be located at one of Discovery Land Company’s locations: Moncayo Golf & Ocean Club, set outside of Fajardo, Puerto Rico.
Moncayo Golf & Ocean Club is seeking a Racquet Pro to join the Outdoor Pursuits Department.
Job Description
The Racquet Pro works with the OP department and OP manager to ensure that the highest level of service is offered to the members of Moncayo Golf & Ocean Club by providing the member with personal, gracious and professional service throughout the Racquet Center. The Racquet Pro is responsible for Daily lessons in all areas of their qualifications and supervising the Racquet Center and the attendants designated to that area daily. The Manager delivers a world-class service to the members while ensuring SOPs are followed for all Lessons and general activities within this area.
Responsibilities
- Attend morning and evening briefings.
- Store all OP and activity equipment in its’ correct location.
- Touching base and maintain enthusiasm with members daily, encouraging activities and putting into place all necessary preparations for lessons to provide World class service and instruction.
- Facilitate and instruct members and staff in the activities that Moncayo Golf & Ocean Club offers and which you are experienced and/or qualified in.
- Oversea and supervise the Racquet Center and its attendants training attendants daily in sunset park activities and tennis/ pickleball, baseball & other games.
- Always ensure member and staff safety. Refer any requests regarded as unsafe or any guests refusing to cooperate on safety issues to management.
- Coordinate orders to ensure necessary parts are obtained following standard PO procedure as well as following set budget guidelines to enhance and maintain world class facility.
- Ensure all monthly safety checks are carried out & followed up and logged on the maintenance system.
- Ensure correct presentation of the OP department areas, ensuring that it is clean, organized and professional. Make sure that all equipment is secure at the end of each day.
- Assist in other OP services as required
- Provide and schedule diverse and engaging activities for members and guests of all ages and abilities in various sports
Employee Related:
- Adhere to and stay updated on any changes to the Employee Handbook.
- Alert the supervisor when equipment is broken or inoperable.
- Carry out the planned camp scheduled lessons and activities.
- Regularly attend, participate in, and support training and staff meetings for Outdoor Pursuits.
- Always Serve as an ambassador of Moncayo Golf & Ocean Club, on or off property.
Member Related:
- Formulate a planned itinerary of lessons, games, and activities for camps and daily activities.
- Set up and break down all equipment and areas used in activities/sports.
- Keep rooms clean, orderly, and presentable for members.
- Greet members, listen to their instructions and specifications.
- Ensure all children enrolled have a signed waiver from their parent or guardian.
- Carry out the planned activity schedule.
- Always eliminate risks and hazards for children, keeping them safe.
- Feed children lunch according to their dietary restrictions (if applicable).
- Teach new skills and educate kids on the environment.
- Assist and guide Outdoor Pursuits services as required.
- Keep towels and suntan lotion stocked at stations.
- Ensure the safety of members and children in and around the club during Outdoor Pursuits activities.
Health and Safety:
- Always work within the company's statutory Health and Safety guidelines set by the management team.
- Always wear required PPE protection.
- Follow SOPs as provided by management.
- Maintain a clean and safe working environment.
- Observe and abide by local pollution and COSHH regulations regarding disposal of waste materials, chemicals, and hazardous substances.
Knowledge and Skills:
- High school graduate or GED equivalent.
- Minimum age of 18 years.
- Maintain facilities and equipment in a clean, safe, and secure manner.
- Work in a team environment and operate in a safe, professional manner.
- Work a flexible schedule, including evenings and weekends.
- Meet the physical demands of the position, including working outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight hours, and lifting and carrying items sometimes greater than fifty pounds.
- Optimal candidates will have experience working with children:
- Teacher or pursuing a degree in education.
- Daycare worker.
- Youth leadership in a non-profit organization (Religious Institutions, Boys & Girls Club, United Way, etc.).
Skills and Abilities:
- Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
- Ability to work flexible work hours/schedule, including evenings, weekends, and holidays. Long hours may be required due to business demands.
- Ability to work in a team environment.
- Ability to stay calm and focused during busy times.
- Ability to read, write, speak, and understand English; additional languages preferred.
- Ability to meet the physical demands of the position, including working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight hours, and lifting and carrying items sometimes greater than fifty pounds.
Benefits
· Competitive Pay
· Medical, Dental, and Vision Benefits (Full-Time Year-Round Only)
· 401k Contribution (Full-Time Year-Round Only)
· Paid Time Off and Paid Holidays (Full-Time Year-Round Only)
· Employee Meals, Referral Incentives, and Recognition Programs
· Holiday Pay
· Professional development and upward mobility opportunities
· Work-Family Culture
About Us
Discovery Land Company is a U.S.-based real estate developer and operator of private residential communities with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.
About the Project – Moncayo Golf & Ocean Club
Moncayo is a premier destination in Puerto Rico that blends a world-class golf course, luxury hotel, exclusive residences, and unique amenities. Our vision is to create a community where excellence, service, and nature converge. We pride ourselves on offering exceptional experiences to our guests and residents through teamwork, professionalism, and attention to detail. At Moncayo, our employees embody pride, ownership, and accountability every day, ensuring that every guest experience reflects our culture of luxury and well-being.