Patient Care Coordinator at Janie
Janie
El Salvador
Posted on
NewEmployment Type:Full-Time
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About This Position
Virtual Veterinary Assistant (US Clinics Experience Required)
Key Responsibilities
Requirements
Schedule
Additional Information
We are looking for a detail-oriented and reliable Virtual Veterinary Assistant to support daily operations for a busy veterinary practice in the United States. This role is ideal for candidates with prior experience working remotely with U.S.-based veterinary clinics and strong familiarity with veterinary workflows and systems.
- Answer incoming calls in a professional and timely manner
- Handle basic client inquiries regarding services, appointments, and general information
- Schedule, reschedule, and manage appointments efficiently
- Maintain accurate and up-to-date records within veterinary systems
- Ensure a smooth communication flow between clients and the clinic team
- Provide a high level of customer service and empathy when interacting with pet owners
- Previous experience as a Virtual Assistant for U.S. veterinary clinics (required)
- Hands-on experience with veterinary EHR/EMR systems (e.g., AVImark, eVetPractice, Cornerstone, etc.)
- Strong English communication skills (verbal and written)
- Comfortable handling high-volume calls and multitasking in a fast-paced environment
- High attention to detail and organizational skills
- Reliable internet connection and a professional remote work setup
- Full-time position aligned with U.S. business hours (Pacific Time) 8:15AM PST - 5:15PM PST; Saturday 8:30AM PST - 1:30PM PST.
- Availability required Monday through Saturday
- Fully remote opportunity
- Long-term engagement with consistent workload
- Candidates must be comfortable working within structured workflows and following established processes
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Job Location
El Salvador