Automotive Service Director in North Charleston, South Carolina at Stokes Hodges Aiken Inc.

We are seeking an experienced and results-driven Automotive Service Director to lead and grow our service department. This is a key leadership role responsible for driving profitability, optimizing operations, and delivering exceptional customer satisfaction. If you have a strong background in automotive service management and a passion for developing high-performing teams, we want to hear from you.

• Competitive Pay (base + performance incentives)
• Ongoing manufacturer and in-house training
• Clear career advancement and executive leadership opportunities
• Employee discounts on vehicles, parts, and service
• Paid Time Off
• Comprehensive Insurance Options, including:
  • Medical, Dental, and Vision
  • Life, Critical Illness, Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match

• Oversee all aspects of the service department, including operations, staffing, and financial performance
• Drive revenue growth, profitability, and cost control
• Monitor and improve key performance indicators (KPIs) such as labor efficiency, customer satisfaction (CSI), and retention
• Lead, mentor, and develop service managers, advisors, and technicians
• Ensure compliance with manufacturer standards and dealership policies
• Maintain a high level of customer satisfaction and service quality
• Collaborate with other departments to improve overall dealership performance
• Implement processes that enhance workflow efficiency and customer experience

Take the next step in your leadership career—apply today!

Proven experience in automotive service management (Service Manager, Fixed Ops Director, or similar leadership role required)

• Strong leadership, coaching, and team development skills
• Demonstrated ability to analyze financial reports and manage departmental budgets
• Deep understanding of service operations, warranty processes, and customer retention strategies
• Excellent communication, organizational, and problem-solving abilities
• Must possess a valid driver’s license
• Must have a minimum of 3 years of driving history with a clean driving record (no major violations, suspensions, or DUIs)
• Ability to stand for prolonged periods of time
• Must be able to work indoors and outdoors in all weather conditions
• Willingness to undergo a background check and drug screening (if applicable)
• Availability to work flexible hours, including occasional weekends

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.