Operations Manager in Birmingham, Alabama at Vermeer Southeast

About Vermeer Southeast

Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. VSE is a 100% employee-owned company.

About the role

Vermeer Southeast is seeking a driven and experienced Operations Manager for our Birmingham, AL location. In this key leadership role, you will oversee and coordinate the strategic sales and promotion of dealership products across multiple locations, working collaboratively with the Regional Manager. The ideal candidate will ensure alignment with company-wide objectives by upholding high standards of customer service and operational performance, all while embodying our CORE-4 values.

What you'll do

• Ensures consistent use of VSE SOP’s which leads to healthy internal operations.
• Leads and displays behaviors that reflect, and support VSE stated values.
• Addresses employee issues and training opportunities in a timely effective manner.
• Ensure a quality customer experience through actively coaching desired behaviors.
• Accountable for ensuring timely and accurate administrative processing/documentation. (Orders, receipts, schedules, payroll, HR forms etc.).
• Provides consistent relevant internal team communication.
• Delivers consistent and clear feedback on employee coaching and development
• Ensure efficient service departments that provide a great customer experience by consistently and accurately quoting, communicating, and scheduling needed repairs/maintenance.
• Ensure parts counter experiences friendly, accurate and timely, consistently growing parts revenue at or above forecasted value.
• Accountable for accurate and timely store inventories (equipment/parts) as well as procedures to ensure proper receipt, storage, and accounting thereof.
• Ensure facilities, yards, store equipment and vehicles are always maintained and presentable.
• Safe working environments and practices are ensured.

Qualifications

Education and Experience:

• Bachelor’s degree or equivalent industry experience in dealer operations at the management level
• Two (2) year leadership experience with demonstrated communication and leadership skills
• Previous industry experience is desired
• Forklift certification is a plus

Necessary Knowledge, Skills and Abilities:

• Possess basic typing and computer skills with competence in Microsoft Word and Excel
• Ability to clearly communicate as well as understand, read, and follow verbal and written instructions
• Must be able to multi-task and be detail-oriented with demonstrated follow through and organizational skills
• Demonstrated interpersonal skills
• Demonstrated customer service skills
• Must have a valid Driver’s License
• Ability to accurately and legibly complete various forms, documents, and recording procedures within a set time frame
• Knowledge of industry practices
• Working knowledge of the hazards and safety precautions common to equipment
• Knowledge of key specification, features, benefits, applications, limitations, and operation of dealership products

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Paid Training
• Corporate Chaplains Program
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer