Vice President, Patient Strategy and Experience in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President, Patient Strategy and Experience in the United States.
This executive leadership role is responsible for shaping and executing a best-in-class, end-to-end patient experience across complex therapeutic areas in immunology and rare diseases. The position plays a pivotal role in defining how patients are supported from diagnosis through treatment initiation, adherence, and long-term disease management. It requires a strong blend of strategic vision, operational execution, and cross-functional leadership within a highly matrixed environment. The role drives integration across patient advocacy, support programs, marketing, and field education to ensure a seamless and personalized journey. Acting as a key member of the US leadership team, this leader will influence enterprise strategy while embedding patient-centricity across all commercial and medical initiatives. The environment is fast-paced, innovative, and highly collaborative, with a strong emphasis on data-driven decision-making and continuous improvement.
Lead the design and execution of an integrated patient strategy that enhances engagement, access, and long-term outcomes across all stages of the patient journey. Drive alignment between patient experience, commercial, medical, access, and pipeline teams to ensure a unified and seamless approach.
- Define and execute end-to-end patient engagement strategies across marketed and future indications, ensuring alignment with broader business objectives
- Oversee patient journey design, including support programs, advocacy initiatives, education, and digital engagement strategies
- Establish and track KPIs for patient experience performance, leveraging data insights to continuously optimize outcomes
- Lead cross-functional collaboration with internal stakeholders to ensure consistent execution of patient-centric strategies
- Serve as a key voice of the patient within leadership discussions, ensuring insights inform strategy and decision-making
- Guide vendor, technology, and platform strategies supporting patient services, digital engagement, and omnichannel capabilities
- Build and lead a high-performing, cross-functional team responsible for patient marketing, support, advocacy, and field education
This role requires a seasoned commercial or medical leader with deep expertise in patient engagement strategy, ideally within biotech, pharmaceuticals, or rare disease environments. Strong leadership presence, strategic thinking, and the ability to operate in complex, matrixed organizations are essential.
- 10+ years of senior leadership experience in biotech, pharma, or healthcare, with a focus on patient strategy, commercial, or medical affairs
- Proven success in leading patient engagement, patient services, or customer experience functions in complex organizations
- Strong understanding of patient journeys, omnichannel engagement, and data-driven strategy development
- Experience launching and scaling therapies, ideally in rare or specialty disease areas
- Demonstrated ability to lead cross-functional teams and influence senior stakeholders in matrixed environments
- Strong analytical, strategic, and problem-solving skills with the ability to translate insights into actionable strategy
- Excellent communication and leadership skills with a strong patient-centric mindset
- Bachelor’s degree required; advanced degree (MBA, PharmD, PhD, or equivalent) preferred
- Competitive executive compensation package including base salary and incentive programs
- Short-term and long-term performance-based incentives
- Comprehensive health coverage including medical, dental, and vision plans
- Retirement savings plan with employer contributions
- Paid time off, parental leave, and flexible leave policies
- Remote-first work model with periodic travel requirements
- Professional development and leadership growth opportunities
- Inclusive and mission-driven work environment focused on patient impact.