Manager, Observability Architects in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Observability Architects in the United States.

This role is a unique opportunity to build and lead a high-impact technical customer success function at the forefront of observability. You will shape a newly formed team of expert architects responsible for guiding enterprise customers through onboarding, adoption, and expansion of advanced observability solutions. Acting as both a strategic leader and hands-on contributor, you will help define how customers extract maximum value from a powerful open-source-based platform ecosystem. The role blends leadership, technical depth, and customer-facing strategy in a fast-scaling, remote-first environment. You will work closely with sales, engineering, and product teams to influence adoption strategies, resolve complex technical challenges, and shape future product direction. This is a high-visibility position where your leadership will directly impact customer success and global platform growth.

• Build, hire, and lead a high-performing team of Observability Architects, focusing on recruitment, onboarding, mentorship, and long-term professional development.
• Define and execute customer lifecycle frameworks in collaboration with engagement management to drive successful onboarding, adoption, retention, and expansion.
• Act as a player-coach, balancing team leadership responsibilities with direct involvement in strategic customer engagements and technical guidance.
• Serve as executive sponsor for key accounts, supporting complex customer relationships and influencing adoption of observability solutions across enterprise environments.
• Partner with sales leadership to drive customer programs, marketing initiatives, and community engagement activities that accelerate platform adoption.
• Collaborate with product and engineering teams to relay customer feedback, influence roadmap priorities, and ensure product alignment with real-world needs.
• Oversee technical evaluations, proof-of-value initiatives, and solution demonstrations to support customer decision-making and expansion opportunities.
• Develop enablement materials, documentation, and best practices to support both internal teams and external customer success.

• 5+ years of experience in high-tech environments, including 3+ years leading technical or customer-facing teams such as solutions engineering, TAM, or architecture teams.
• Strong background in observability, monitoring, data visualization, or cloud-native infrastructure platforms.
• Proven leadership experience with demonstrated ability to mentor, develop talent, and manage performance in a technical organization.
• Deep understanding of observability ecosystems, including metrics, logs, traces, and modern distributed systems.
• Experience working in open-source or product-led growth environments is highly desirable.
• Strong customer-facing skills with the ability to lead complex technical discussions and executive-level conversations.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts into business value.
• Strong problem-solving mindset with the ability to troubleshoot complex technical issues and guide customers toward effective solutions.
• Ability to operate in a fast-paced, remote-first environment with global stakeholders.

• Fully remote work environment with a global-first culture.
• Competitive compensation including base salary and restricted stock units (RSUs).
• Annual leave policy of 30 days, including designated company-wide shutdown days.
• Strong emphasis on work-life balance and flexibility.
• Opportunity to build and shape a new strategic function from the ground up.
• High autonomy, trust-based culture focused on outcomes and innovation.
• Career growth opportunities in a rapidly scaling organization.
• Inclusive and collaborative environment built on open-source values.
• Access to global teams, in-person onboarding sessions, and continuous learning opportunities.