Product Manager in at Mutual Capital Services
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Job Description
About the Role
The Product Manager is a senior individual contributor responsible for profitably growing designated insurance products or states through pricing insight and portfolio analytics. This role blends strong analytical capability with close underwriting partnership to drive product profitability, competitiveness, and operational excellence by leading market research, pricing and segmentation analysis, requirements development, and ongoing portfolio monitoring. The Product Manager serves as the primary cross-functional owner for their product areas, ensuring decisions and changes are data-driven, strategically aligned, and executed effectively across the organization.
Key Responsibilities
Product Development & Research
- Lead industry data and carrier rate structure research to identify opportunities for product differentiation, modernization, and portfolio growth from a portfolio and pricing perspective.
- Analyze portfolio datasets (Quote, Inforce, and Loss Ratio) to develop data-driven recommendations related to pricing, segmentation, workflow efficiency, coverage updates, and appetite refinement.
- Evaluate pricing and portfolio performance trends by class, industry group, segment, hazard level, geography, and distribution channel to inform strategic product decisions.
- Serve as the subject matter expert on market trends, emerging risks, and portfolio performance drivers impacting assigned products.
- Build business cases for product updates, expansion opportunities, and strategic product initiatives using quantitative and qualitative insights.
Requirements, Delivery & Testing
- Develop comprehensive business requirements for pricing, rate, workflow, and system enhancements.
- Work cross-functionally (IT, Underwriting, Sales) to ensure system implementation accurately reflects business strategy.
- Validate impacts across quoting, underwriting workflow, policy issuance, forms, billing, and downstream systems.
- Support and execute UAT for complex or multi-state product changes.
Regulatory & Filing Leadership
- Own filing strategy and end-to-end execution to DOI for assigned lines/states/projects in coordination with Actuarial and Compliance.
- Oversee the creation and submission of regulatory filings related to rates.
- Ensure regulatory alignment and audit readiness across all product components.
- Respond to department objections, inquiries, and requests with well-supported analytical and strategic rationale.
- Partner with Actuarial to evaluate rate need, segmentation results, loss trends, and performance drivers.
Data & Performance Monitoring
- Analyze portfolio indicators including Quote Data, Inforce Data and Loss Ratio Data to understand underlying causes of changes.
- Recommend rate, rule or workflow adjustments based on performance insights.
- Monitor short-term and long-term performance outcomes from prior product changes and adjust strategy when needed.
- Build structured analyses to diagnose emerging issues.
Cross-Functional Collaboration
- Serve as a primary subject matter expert for assigned products across Underwriting, Sales, Claims, IT, and Compliance teams.
- Communicate product strategy, performance trends, change impacts, and roadmap updates to leadership and stakeholders.
- Provide detailed training, documentation, and communication materials for product changes.
- Facilitate cross-functional planning and implementation of product changes, ensuring alignment between business intent and system execution.
- Collaborate closely with Underwriting leadership to ensure appetite, guidelines, and workflows remain aligned with product strategy.
- Represent Product in cross-department meetings, initiatives, or working groups.
Operational & Workflow Improvements
- Identify opportunities to improve underwriting workflow efficiency, referral logic, rating accuracy, STP capabilities, and ease of doing business.
- Identify process gaps and recommend improvements to documentation standards, governance processes, and cross-functional communication.
- Partner with Operations, IT, and Underwriting to reduce friction and streamline interactions for both internal staff and agents.
Professionalism:
- Demonstrate strong ownership and execution in managing complex product initiatives
- Mentor and develop team members to build product, analytical, and regulatory expertise
- Foster a collaborative, high-quality, and proactive team culture
- Act as a trusted, data-driven advisor to cross-functional partners
- Drive continuous improvement in processes, team effectiveness, and analytical rigor
- Maintain high standards of organization, documentation, and follow-through
Qualifications
Required
- Bachelor’s degree in business, insurance, finance, analytics, economics, or a related field (or equivalent experience).
- Experience supporting insurance product development, underwriting, compliance, or regulatory functions.
- Strong analytical skills with the ability to interpret performance data and translate insights into action.
- Proficient in Excel.
- Experience writing business requirements and supporting system or product changes.
- Strong communication, organization, and documentation skills.
- Experience with P&C insurance products and state insurance filings.
- Experience with ISO/AAIS materials, rating engines, or underwriting systems.
- Experience leading UAT or validating rating logic and workflows.
- 5-8 years experience preferred
This position is being hired with a flexible work location and may be filled at either an entry or skilled level, commensurate with experience.
Benefits:
- Paid Time Off
- Paid holidays - 7 per year
- Paid Employee STD/LTD/Life/AD&D
- Health Insurance Options- medical, dental, vision
- Corporate Funded Retirement Plan/401k
- Corporate Bonus Program
- Strong Continuing Education Assistance with Program Completion Bonus Structure
This position is employed by Mutual Capital Services, Inc. and is functionally aligned with Mutual Capital Group, Inc. This role supports corporate initiatives and provides services across multiple subsidiary companies.
The Mutual Capital Group, Inc. companies include Mutual Capital Holdings, Inc., Mutual Capital Services, Inc., Mutual Capital Investment Fund, LP, Tuscarora Wayne Mutual Foundation, Tuscarora Wayne Insurance Company, Keystone National Insurance Company, Lebanon Valley Insurance Company, Glacier Auto Insurance Company, and Glacier Insurance Agency, Inc.
We are an equal opportunity employer. Applicants are considered for positions without regard to veteran/military status, race, color, religion, sex/gender, national origin, ancestry, age, disability, genetic information, pregnancy (including childbirth, lactation, and related medical conditions), alienage or citizenship status, sexual orientation, gender identity or expression, or any other category protected by applicable federal, state, or local laws. EOE