General Manager in Haverhill, Massachusetts at BOSA Restaurant LLC

Qualifications and Skills:

At Lupoli Companies, hospitality is more than service. It is culture, leadership, accountability, and excellence.

We are seeking a highly experienced, strategic, and results-driven General Manager to lead BOSA. This role is responsible for the overall success of the operation, including guest experience, financial performance, team leadership, and the execution of company standards.

The General Manager will serve as the face of the restaurant, leading with integrity, professionalism, and a strong sense of ownership. This individual will be responsible for building, developing, and holding a team accountable, while creating an environment that reflects the values and culture of Lupoli Companies.

This is a hands-on leadership role for someone who understands how to balance floor presence with high-level operational and financial oversight, and who is committed to elevating the restaurant to its highest potential.

What You’ll Do

Leadership & Culture
• Lead the restaurant with a strong, visible presence and a commitment to excellence
• Champion and consistently reinforce the culture, values, and standards of Lupoli Companies
• Build, develop, and retain a high-performing team through coaching, mentorship, and accountability
• Set clear expectations and ensure all team members understand and execute their roles effectively
• Establish a culture of integrity where standards are upheld at all times, with or without direct supervision
• Partner with the Assistant General Manager and leadership team to delegate effectively and develop future leaders
• Drive team engagement, morale, and a positive work environment
• Address performance issues promptly and professionally through structured coaching and discipline

Guest Experience
• Ensure exceptional hospitality and service standards are delivered at all times, in person, via phone, and through written communication
• Maintain a strong presence on the floor, engaging with guests and ensuring service excellence
• Resolve guest concerns and conflicts with professionalism, urgency, and genuine care
• Build relationships with guests and foster loyalty within the local community
• Promote a culture where guest satisfaction and attention to detail are top priorities
• Encourage and support guest feedback, including positive online presence and reputation management
• Oversee reservations, large parties, and private events to ensure seamless execution

Operations Management
• Oversee all daily restaurant operations to ensure efficiency, consistency, and adherence to standards
• Maintain full compliance with Health Department, Fire Department, and Liquor License requirements
• Ensure the restaurant environment meets the highest standards of cleanliness, organization, and presentation
• Implement and enforce all company systems, policies, and procedures
• Work closely with the kitchen leadership, including Helena and the culinary team, to ensure alignment between front and back of house
• Identify operational inefficiencies and implement solutions to improve performance
• Oversee inventory controls, ordering processes, and vendor relationships

Staffing & Scheduling
• Lead all recruiting, hiring, onboarding, and training efforts for front-of-house management and staff
• Develop scheduling strategies that align with business levels and financial goals
• Ensure proper staffing levels are maintained at all times
• Oversee performance management, including evaluations, coaching, and disciplinary actions
• Build a strong leadership bench through ongoing development of managers and key staff

Administrative & Financial Responsibilities
• Take full ownership of the restaurant’s financial performance, including sales, labor, and cost controls
• Analyze daily, weekly, and monthly financial reports to drive decision-making
• Manage labor costs through strategic scheduling and real-time adjustments
• Monitor key performance indicators, including revenue, labor percentage, guest satisfaction, and profitability
• Partner with accounting and corporate leadership to ensure accurate reporting and financial compliance
• Identify and execute opportunities to increase revenue, improve efficiency, and drive profitability
• Oversee cash handling, gift card reconciliation, and financial procedures

Technology & Systems
• Strong experience and working knowledge of POS systems, preferably Toast
• Proficiency in Microsoft Office Suite and reporting tools
• Strong command of email communication and administrative systems
• Familiarity with inventory management and reporting platforms
• Ability to analyze operational data and translate insights into action

What We’re Looking For

The ideal candidate will have:

• 5+ years of General Manager or senior restaurant leadership experience
• Proven ability to lead high-volume, upscale or hospitality-driven operations
• Strong financial acumen with experience managing P&L performance
• Exceptional leadership, communication, and organizational skills
• Professional presence and the ability to lead with confidence and respect
• A hands-on leadership style with the ability to work alongside the team
• Strong problem-solving skills and the ability to remain calm under pressure
• A deep understanding of hospitality, service standards, and guest experience
• Ability to work flexible hours, including nights, weekends, and holidays
• A commitment to continuous improvement and professional growth

Why Join Lupoli Companies?

At Lupoli Companies, we believe in building leaders, not just managers.

This position offers the opportunity to:

• Lead a high-profile restaurant within a growing hospitality group
• Work directly with executive leadership on operational strategy and growth
• Be part of a company with multiple concepts and expansion plans
• Build and shape a strong team and culture
• Grow within an organization that values performance, accountability, and excellence

If you are a driven hospitality leader who takes pride in building teams, delivering exceptional guest experiences, and driving business results, we invite you to apply.

Join Lupoli Companies and lead the future of hospitality at BOSA.