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What is the role of a Strategic Customer Success Manager at Jobgether?

The Strategic Customer Success Manager position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Strategic Customer Success Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Strategic Customer Success Manager role?

Full-time or part-time position

What is the expected salary for this Strategic Customer Success Manager job?

Compensation will be discussed during the hiring process.

Strategic Customer Success Manager job near me in United States, Other / Non-US at Jobgether

Strategic Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager in the United States.

This role is designed for a customer-focused professional who excels at building long-term partnerships with enterprise clients. You will manage a portfolio of high-value accounts, ensuring customers achieve measurable success while maximizing the value of their solutions. Acting as a trusted advisor, you will engage with stakeholders at all levels, including executive leadership, to align strategies with business objectives. The position blends relationship management, data-driven insights, and strategic planning in a SaaS environment. You will collaborate across multiple teams to deliver seamless customer experiences and drive retention and growth. This is an ideal opportunity for someone who thrives in a dynamic, client-facing role with significant business impact.

Accountabilities:

Manage a portfolio of strategic enterprise accounts, ensuring retention, satisfaction, and long-term value realization
Build and maintain strong relationships with stakeholders, including C-level executives and operational teams
Develop and execute success plans aligned with customer objectives, adoption goals, and renewal strategies
Lead regular business reviews, demonstrating ROI and driving strategic conversations
Identify risks and proactively address challenges such as low adoption or stakeholder changes
Collaborate cross-functionally with sales, product, and service teams to enhance customer outcomes
Identify and drive upsell and cross-sell opportunities based on customer needs and market insights
Act as the escalation point for key accounts, resolving issues with a strategic and customer-centric approach
Leverage data and performance metrics to guide decisions and optimize account health

Requirements:

7+ years of experience in customer success, account management, or related client-facing roles within SaaS or technology
Proven track record managing enterprise or strategic accounts with significant contract values
Strong ability to influence and engage senior stakeholders, including executive leadership
Knowledge of governance, risk, and compliance (GRC) or related domains is highly desirable
Experience building success plans, conducting business reviews, and driving measurable outcomes
Technical aptitude, including familiarity with data analysis tools, reporting systems, or CRM platforms
Strong communication and interpersonal skills, with the ability to navigate complex organizations
High level of ownership, initiative, and problem-solving capability
Ability to work effectively in a remote, collaborative environment

Benefits:

Competitive salary range ($100,000 – $120,000) with bonus opportunities
Fully remote work environment across eligible U.S. states
Comprehensive healthcare and wellness benefits
Generous paid time off and quarterly wellness days
401(k) plan with employer matching
Employee Assistance Program (EAP) and flexible spending accounts
Additional perks such as pet insurance and performance incentives
Supportive and collaborative remote-first culture

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Strategic Customer Success Manager in United States at Jobgether

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