MA and FD at Med First Primary & Urgent Care – Southport, North Carolina

About Company:

Join Med First: Your Career Starts Here!

Discover Growth, Teamwork, and Meaningful Work at Med First

Are you ready to make a difference in healthcare? Med First is seeking passionate professionals to join our dynamic team. Here, you'll find more than just a job—you'll become part of a collaborative community dedicated to delivering outstanding patient care.

• Supportive Culture: Experience an environment where teamwork thrives and your voice is valued. Work alongside colleagues from diverse backgrounds in a setting that encourages open communication and innovative ideas.
• Professional Growth: Med First invests in your future. Benefit from ongoing training, clear paths for advancement, and opportunities to expand your skillset every day.
• Recognition & Well-being: Your contributions matter. Our leadership is committed to recognizing achievements and fostering a positive workplace where well-being comes first—even in fast-paced moments.
• Meaningful Work: Join a group of professionals united by purpose, making an impact in both the workplace and the lives of patients.

If you're eager to build your career in a place where you are empowered, supported, and inspired, Med First is the place for you. Apply today and take the next step toward a rewarding future!

About the Role:

The MA and FD role is a dual-function position combining the responsibilities of a Medical Assistant (MA) and a Front Desk (FD) Coordinator within a healthcare setting. The primary objective is to ensure seamless patient care by efficiently managing clinical tasks alongside administrative duties. This role requires balancing patient interaction, clinical support, and front office management to enhance the overall patient experience. The successful candidate will be instrumental in coordinating patient flow, maintaining accurate medical records, and facilitating communication between patients and healthcare providers. Ultimately, this position contributes to the smooth operation of the healthcare facility by integrating clinical assistance with front desk operations.

Minimum Qualifications:

• High school diploma or equivalent.
• Certification as a Medical Assistant (CMA) or equivalent credential.
• Proficiency with electronic health record (EHR) systems and basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage both clinical and administrative duties efficiently.

Preferred Qualifications:

• Experience working in a healthcare setting with combined clinical and front desk responsibilities.
• Knowledge of medical billing and coding procedures.
• Familiarity with insurance verification and authorization processes.
• Additional certification in customer service or office administration.
• Bilingual abilities to assist a diverse patient population.

Responsibilities:

• Greet and check in patients, verifying insurance and personal information at the front desk.
• Schedule and confirm patient appointments using electronic health record (EHR) systems.
• Assist healthcare providers with clinical tasks such as taking vital signs, preparing patients for examinations, and administering basic medical procedures.
• Maintain and update patient medical records accurately and confidentially.
• Manage phone calls, respond to patient inquiries, and coordinate communication between patients and medical staff.
• Ensure the front desk area is organized and that all administrative supplies are stocked.
• Support billing and coding processes by collecting co-pays and assisting with insurance documentation.
• Adhere to healthcare regulations and maintain patient confidentiality in all interactions.

Skills:

The required skills enable the candidate to effectively manage patient interactions, both in person and over the phone, ensuring clear communication and a welcoming environment. Proficiency with EHR systems is essential for accurate scheduling, record-keeping, and supporting clinical workflows. Clinical skills such as taking vital signs and preparing patients allow the candidate to assist healthcare providers efficiently, improving patient care quality. Administrative skills, including multitasking and organization, help maintain smooth front desk operations and timely patient processing. Preferred skills like knowledge of billing and coding, as well as bilingual communication, enhance the candidate's ability to support diverse patient needs and streamline office procedures.